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Job Description

TUCSON 25,507.87-35,201.09


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.



Division of Employment and Rehabilitation Services

Child Care Administration

316 W. Ft Lowell Rd.

Tucson, AZ 85705




This position reports directly to the Child Care Virtual Office Supervisor. The incumbent is responsible for providing administrative support to the Virtual Office Staff by working independently to process incoming mail and update client records in Child Care systems. This position will utilize customer service skills to frequently communicate with the public, Child Care employees and management.



-          Gathers and assesses all incoming Child Care returned mail for Virtual Office unit, date stamps and processes for address updates

-          Provide quality customer service to communicate and work with Virtual Office staff members, clients, providers and Arizona Department of Child Safety case managers to obtain current and updated mailing information

-          Acts as a local office coordinator to complete research, maintain daily logs, complete reports and alphabetic filing for all client mail received as well as providing travel arrangement assistance as needed

-          Provides administrative support for other district/office supervisors and several virtual office specialists, such as updating Child Care system information screens, inventory supply control and orders for virtual office specialist as needed.

-          May be required to schedule and attend staff meetings and huddles, takes minutes and disseminates to staff and others

-          Provides recruitment information upon request to office staff. May be required to contact and schedule interviews



-          Advanced knowledge of Microsoft computer software applications and office equipment

-          Knowledge of style and format of email correspondence and memos

-          2 year of administrative experience within a public service office environment

-          Experience with screening, routing and filing incoming and outgoing correspondence and telephonic communications

-          Excellent verbal and written communication with internal and external customers

-          Appropriately work with material and information of a confidential nature

-          Use of good judgement handling complex and elevated customer concerns and complaints

-          Ability to work well independently in an environment that requires organization, flexibility and detail oriented planning

-          Ability to complete tasks in a timely manner



-          The ideal candidate in this role will have at least 2 years customer service experience working in an office setting,

-          Must be self-disciplined, dependable, able to alphabetize files and work independently

-          The ideal candidate will have exceptional typing skills with the ability to type 25 - 30 words per minute with accuracy



-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions



 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance



Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact 602 542-3807 for assistance.


Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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