Job: Administrative Service Officer II(Job Id 36392)

This posting has expired and is no longer available.

Job Description

03/07/2018 03/14/2018
PHOENIX 39,983.01-55,773.54

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Unemployment Insurance Compliance and Analysis Manager

Division of Employment and Rehabilitation Services

1924 E. University

Phoenix, AZ


Under the direction of the Benefit Payment Control (BPC) Section Manager, this position is responsible for managing the work of considerable difficulty including, but not limited to, the monitoring and analysis of audits in the Tax Performance System (TPS), State Unemployment Tax Authority (SUTA), program enhancements (Integrity) and Employer Outreach.  This position will directly and indirectly manage staff, including supervisors. 


-          Review audit results, develop reports and track progress.  Provide guidance and assist in the identification, implementation and maintenance of actions that contribute to the strategic and operational objectives related to State and Federal regulations.

-          Provide guidance, counsel and instruction to subordinate supervisors and staff on both technical and administrative matters that are not resolved otherwise.  Makes technical decisions on problems presented by subordinate staff.

-          Establish and maintain an accountability system to track progress on key Division and Administration performance indicators and measures.

-          Facilitate internal and cross functional work group sessions; provide recommendations to management for streamlining and enhancing protocols and outcomes.

-          Examines and analyzes statistical data and samples, work procedures, methods and makes recommendations.  Contributes to the development of operational strategy and performance measures in cooperation with administration leadership.

-          Prepares written documents and reports; applying judgment and discretion. Acts on behalf of BPC Section manager during periods of absence.


Knowledge of:

-          The principles and practices of administration and management

-          ADOA personnel rules, policies and procedures

-          Program rules, regulations and operating procedures

-          Audit principles and procedures

-          Computer software programs

-          Strategy and program goal development

-          Federal Rules pertaining to the UI Benefit and Tax Program

-          Skill in:

-          Independent analysis and evaluation of information

-          Using automated programs for research, analysis and work management

-          Demonstrates oral and written communication skills necessary to evaluate and summarize documents

-          Leading and coordinating projects with professional personnel

-          Demonstrates skill in the interpretation and application of Federal and State laws, rule and regulations

-          Effective management techniques to handle multiple projects and/or tasks at the same time

-          Demonstrates skill in producing statistical and other reports; detail oriented.

-          Ability to:

-          Communicate both orally and in writing at a high level

-          Read, understand and interpret complex issues, laws, rules, regulations and policies

-          Plan, analyze and coordinate activities, establish priorities and develop procedures 

-          Summarize and analyze information and data, to identify trends in material being reviewed and to present quantitative and/or qualitative information along with recommendations;

-          Compose correspondence, develop reports and create position papers that call for discretion and judgment; replying to inquiries, presenting or requesting information

-          Experience which demonstrates the ability to provide advice and guidance on complex issues


-          High school diploma or GED.


-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

-          In-state travel may be required for State business.  Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record for the last 39 months including no DUI, suspensions or revocations and less than 8 points on your license.  If an Out of State Driver License was held within the last 39 months, a copy of your MVR (Motor Vehicle Record) is required PRIOR to driving for State business.  Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.