This posting has expired and is no longer available.

Job Description

Post Date 11/06/2015
Close Date 11/20/2015
Grade 18
Location PHOENIX
Salary 19.43-19.43

Adult Protective Services Intake specialist

Division of Aging and Adult Services

Adult Protective Services

1789 W. Jefferson, Phoenix, AZ 85007

Openings: 2

Grade: 18

NOTE: This announcement is open until a sufficient number of resumes are received.

The Adult Protective Services Intake Specialist (Human Services Specialist III), per statutory mandates, evaluates and screens allegations/reports of abuse, neglect, and exploitation of vulnerable adults, including phone calls, on-line reports and faxed documents; evaluates the level of seriousness of the reported allegations; assesses the potential risk to the vulnerable adult; and open reports assigning a priority level. This position searches the APS automated system for prior reports or associated allegations; documents and inputs calls/reports in the APS automated system per program policy and procedure; and forwards electronic reports to appropriate district/field offices for final assessment and assignment to relevant Adult Protective Services' field staff. The Adult Protective Services Intake Specialist determines which allegations do not fall under the APS Statutory mandates and designates those allegations as I & Rs and inputs those calls into the APS automated system.

Knowledge of: Federal and state laws, regulations and policies as they relate to vulnerable adults dynamics of adult maltreatment; aging process; elder rights; risk factors for elder mistreatment; psychological abuse and characteristics of the perpetrator; substance abuse and its effects; domestic violence specifically later life domestic violence mental Illness; judicial system as it relates to the appointment of Guardian/Conservator; extensive knowledge of statewide resources; APS report definitions, cue questions; determining vulnerability; and closing statements that are utilized when taking APS reports.

Skill in: Interviewing and listening via telephone demonstrating excellent verbal communication skills; providing written communications, including grammar, punctuation and composition; providing customer service; accurately keyboarding; conducting needs assessment of the vulnerable and frail elderly; and utilizing computer software packages such as Windows, Outlook, Word and addressing verification databases.

Ability to: Effectively communicate, requiring continuous risk assessment in screening and completing an intake report or other communication, to search the computer system for prior APS involvement; correctly assess the level of risks to a vulnerable adult when taking an APS report; comprehend and interpret comprehensive APS statutes, rules, policies and procedures; write clear and concise reports that reflect the alleged abuse, neglect and/or exploitation; communicate to a caller in a helpful and courteous manner; organize materials; and take immediate action to ensure the safety and well-being of a vulnerable adult (intake specialist is required to notify the local supervisor that a high risk report has been entered).

NOTE: In-state travel is required. Requires possession of and ability to retain a current, valid Arizona state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

IDEAL/PREFERRED CANDIDATE: Will have a minimum of two years of work experience as an investigator or equivalent or a minimum of four years of work experience equivalent to an APS Case Aide or Bachelor's degree in Social Work, Rehabilitation, Counseling, Sociology, Psychology or other closely related field from an accredited college or university focusing on the provision of services within the community.

Preference will be given to candidates that are bilingual and can speak, read, and write English and Spanish fluently. Other foreign languages will also be considered a preference.

NOTE: A Level One Clearance Card from the Arizona Department of Public Safety is required to perform the duties and responsibilities of this position, in accordance with A.R.S. 41-1968. A Level One Clearance Card can be applied for upon acceptance of a job offer.

We offer a comprehensive benefits package that includes 12 days' sick leave, 13 days' vacation, 10 paid holidays per year, health and dental insurance, life and long-term disability insurance. Optional employee benefits include short-term disability, deferred compensation, and supplemental life insurance.

Employees must participate in the Arizona State Retirement System (ASRS). Enrollment eligibility becomes effective after 27 weeks of employment.

All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.