Job: Adult Protective Services Investigator II(Job Id 35957)

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Job Description

02/07/2018 02/14/2018
PHOENIX 36,920.00-36,920.00


Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Adult Protective Services Investigator II

Division of Aging & Adult Services

11420 N. 19th Avenue

Phoenix, AZ 85029


The Division of Aging & Adult Services is seeking an experienced and highly motivated individual to join our team as a Human Services Specialist II.

The position is responsible for performing a variety of case related activities involved in providing direct and indirect assistance to vulnerable, elderly and/or incapacitated adults.  

After hours coverage may be required.


-          Investigates and provides assessment, evaluation and appropriate services to vulnerable adults (18 years and older) who are alleged to be abused, neglected or exploited

-          Makes findings based on facts regarding incapacitation, dependency and immediate safety issues

-          Determines if protective and/or social services need to be provided

-          Facilitates appropriate in-home services and out-of-home placement as needed

-          Collaborates with the client, providers and community resources to deliver appropriate assistance

-          Develops, implements and monitors case plans to eliminate or reduce risk

-          Meets and reviews cases with Human Services Unit Supervisor (HSUS) on a regular basis to ensure compliance and needs of clients are met

-          Attend required statewide, district and unit meetings as well as periodic training

-          Performs other duties appropriate to the assignment


Knowledge of:

-          Risk assessment for elder mistreatment, human behavior, abusive adults, medical illnesses and psychological abuse

-          Physical behavioral indicators of abuse and/or neglect of mentally disabled and/or seriously mentally ill (SMI) adults and frail elderly

-          Substance abuse and its effects, domestic violence as it relates to domestic violence in later life

-          Appropriate interventions for a variety of behavioral, developmental and psychological symptoms

Skill in:

-          Verbal and written communication

-          Establishing and maintaining interpersonal relationships

-          Interviewing to extract pertinent information and listening via telephone in particular

-          Needs assessment of vulnerable and frail elderly

-          Organization and time management.

-          Microsoft Office Suite

Ability to:

-          Learn and adhere to federal and state laws, regulations and policies as they relate to Adult Protective Services

-          Maintain confidentiality and accurately apply applicable statutes, policies and procedures

-          Retrieve data, conduct research and write concise reports

-          Evaluate risk, set priorities and delegate work assignments


-          The combination of knowledge, skills and abilities needed for this position are acquired through a combination of education, training and work experience

-          A Bachelor’s degree in social work, rehabilitation, counseling, education sociology, and psychology or other closely related field focusing on the provision of services with the community

-          A minimum of two (2) years of work experience as a Human Service Worker, Investigator or equivalent


-          Apply for and show proof of a valid Arizona Fingerprint Clearance card that meets Level One requirements

-          Driving is required. Individuals may be required to use their personal motor vehicle. A current, valid state issues driver’s license; employee is subject to driver’s license record checks and must maintain and acceptable driving record, valid motor vehicle insurance and registration and must complete any required training (see Arizona Administrative Code R2-10-207.12)

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees

-          Be subject to a search of Child Protective Services Central Registry and the Adult Protective Services Registry

-          Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to call Human Resources at 602-774-5535 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling 602-771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.