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Job Description

06/20/2018 06/27/2018
PHOENIX 39,983.00-55,773.53


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Developmental Disabilities

11420 North 19th Avenue

Phoenix, Arizona 85029


The Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as an Area Program Manager.  This position manages and supervises Support Coordination staff who are responsible for direct contact with the Division's members.


-          Manages and coordinates the Support Coordination functions for members within the District, with emphasis on programming and ensuring all federal and state requirements are complied with and documentation is complete, including case records.

-          Works with programs and resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination.

-          Provides follow-up on incident reports (IR) & unusual incident reports (UIR) by tracking that appropriate actions are taken to eliminate rights violations, potential abuse or neglect, and other areas of concern.

-          Interacts with other staff or agencies such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC) as necessary

-          Hires, trains, directs, monitors, and evaluates subordinates to ensure qualified and competent staff are capable of meeting performance standards.  Completes all personnel actions required including Managing Accountability and Performance (MAP), Employee Time-Entry (ETE) time cards, travel claims, and requests for out-service training.


Knowledge of:

-          Federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery, personnel, contracting, fiscal management, and Title XIX

-          State budget and planning process

-          Principles of human service planning and program development

-          Division philosophy regarding service delivery and methods of supervision

-          Special needs of the developmentally disabled (DD) population

-          Design and use of comprehensive data services

-          Local, state, and federal resources

-          Principles of training & development

-          Organizational, management, & communication chains

-          Research and analysis components of organizational problem solving

-          Policy development

Skilled in:

-          Oral and written communication

-          Planning, developing, implementing, administering, managing, monitoring, and evaluating developmental disabilities support services, training programs, and health related services

-          Coordinating and administering through subordinate supervisors a network of home and community based services to members with developmental disabilities

-          Analyzing complex problems; identifying and implementing solutions

-          Decision making, crisis management, negotiation, organization, supervision of personnel, delegation, and leadership

-          Creative thinking and group dynamics

Ability to:

-          Manage a complex array of projects with rapidly shifting priorities and time lines

-          Analyze various data reports

-          Manage time effectively

-          Establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocates, community planning organizations, elected officials, agency employees, media, and the general public

-          Lead groups and individuals

-          Consistently exhibit above average skills in reading, comprehension, calculation, negotiation, delegation, policy formulation, and leadership

-          Motivate subordinate staff


-          The ideal/preferred candidate will possess a minimum of 5 years’ experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 1 year of supervision of professional staff.


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

-          Employee shall have a valid level one fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults

-          Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459 


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact (602) 542-6742 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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