Job: Assistant Policy Manager(Job Id 32146)

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Job Description

08/11/2017 08/18/2017
PHOENIX 39,983.00-53,000.00


Arizona Department of Economic Security


Assistant Policy Manager

3443 N. Central Avenue, 16th Floor, Phoenix, AZ 85012  

Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Child Support Services (DCSS) is seeking an experience and highly motivated individual to join our team as an Assistant Policy Manager. Major duties and responsibilities include but are not limited to:

- Manages the Policy and Procedures Unit and determines the scope and depth of work; interprets Federal, State and agency laws, rules, regulations, policies and procedures governing programs and activities; monitors the efficiency and effectiveness of operations and develops and implements corrective action plans.

- Sets expectations, oversee workflow, hire, train and coach policy writers; evaluate performance, handle disciplinary issues.

- Develop policy, procedures, rules, grant proposals, guidelines, and legislative proposals related to child support services.

- Maintain state plan, official records and documents, and ensure compliance with organizational policies; meet with Federal auditors in entrance and exit interviews; prepare response to audit findings.

- Maintains a working knowledge of significant developments and trends or best practices related to the delivery of child support services; identify and pursue opportunities for maintaining and/or expanding the divisions funding through grants and other funding sources.

- Establish professional working relationships with internal and external customers, child support colleagues, stakeholders, initiating and responding jurisdictions, tribal governments, courts, Attorney Generals’ Office, Federal Office of Child Support Enforcement.




- The ideal preferred candidate will have successful experience creating a variety of written communications such as policy, procedures, grant writing, technical writing, business writing, high level correspondence, etc.

- Knowledge of Organizational Management of the Child Support Program; leadership and management practices and principles.

- Ability to identify and analyze relevant legal and factual issues and use judgment to determine and apply the appropriate policy remedy.

- Knowledge of working with state and federal regulations and statutes and their assigned time frames.

- Ability to maintain a working knowledge and understanding of complex changes within Federal and State legal frameworks.

- Knowledge of performance improvement and team building.

- Ability to provide leadership and coordination to all levels of staff within Child Support as well as other various agencies, both in and out of State government.

- Knowledge of Federal, State and County government organization, management and funding for agencies relating to child support services.

- Skill in understanding court procedures, policies and forms; knowledge of computer information system capabilities.



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]