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Job Description

01/05/2018 01/12/2018
PHOENIX 65,000.00-75,000.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Business Analyst

Division of Technology Services

3443 N. Central Avenue

Phoenix, Arizona 85012


This technical position works with the Department of Economic Security's Business Intelligence (BI) team to create compelling data visualizations using Tableau in order to transform the wide variety of the agency's data into meaningful information and insight.

This position also participates in non-development tasks such as data modeling, user training, and documentation on a team consisting of technical developers, business analysts, and supervisors.


-        Prepare and blend data stored in on premise and cloud-based systems for further analysis.

-        Acts as primary liaison between Information Technology department and a single business unit; Supports the organization's key business processes and applications; Gathers and documents business requirements for relatively small projects

-        Translates requirements into business, functional a use case documents for relatively small IT projects; Provides functional expertise to developers during the design and construction phases of projects; Develops and executes comprehensive system test plans, conditions, test scripts, and test cases.

-        Maintains business systems standards by applying project management methods, tools and processes as standard practice; Creates and delivers related user documentation and end-user training.

-        Creates and maintains compelling data visualizations using Tableau to assist the Agency's staff with seeing and understanding their data.

-        Assists other BI team members with understanding how to retrieve information from the data warehouse and participates in data model design sessions.



Knowledge of:

-        Methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development

-        Familiarity with Business Analysis Body of Knowledge (BABOK)   

-        Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships                   

-        Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things 

-        Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate  

-        Demonstrated knowledge of business intelligence concepts, practices, procedures, and reporting tools. 

Skill in:

-        Identifies opportunities for use of solutions to improve efficiency and reduce waste Works within guidelines of established methods; obtains, clarifies and provides information within established parameters  

-        Excellent interpersonal, written and oral communication         

-        Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract to functional requirements

-        Creation and maintenance of data visualizations using Tableau

-        Understanding of the Tableau Server topology and how to publish/secure data visualizations

Ability to:

-        Balance, prioritize and organize multiple tasks     

-        Work collaboratively in teams and across organizations 

-        Synthesize feedback and adjust plans accordingly   

-        Build strong relationships inside and outside the organization  

-        Effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity

-        Develop and write technical documentation

-        Partner with staff across the agency to gather requirements for data analysis.

-        Ability to be self-directed, able to focus on personal assignments while remaining part of a larger team.


-        Bachelor's degree plus 5 years of experience in business analysis (or equivalent experience)

-        Tableau Desktop/Server certification

-        A compelling portfolio of data visualizations published to Tableau Public and the ability to explain the visualization design process


-        Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.

-        In-state and out-of-state travel is required.  Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.  Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).


 The Department of Economic Security offers a comprehensive benefits package to include: 

-        Sick leave

-        Vacation with 10 paid holidays per year

-        Health and dental insurance

-        Retirement plan

-        Life insurance and long-term disability insurance

-        Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 364-0072 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.