Job: Business Service Representative(Job Id 33432)

This posting has expired and is no longer available.

Job Description

10/11/2017 10/18/2017
SHOW LOW 31,110.00-43,436.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Business Service Representative

Division of Employment and Rehabilitation Services

2500 E. Cooley Street

Show Low, AZ 85901


The Business Service Representative will support the Employer Relations Program by promoting and marketing of Employment Services and related DES programs to employers through telephone contact and on-site visits.


-          Create and establish an effective employer relations plan for the geographical area covered by the local office

-          Plan and coordinate hiring events, job fairs, and customized recruitments to employer’s job openings

-          Provide information regarding Labor Exchange (LE) program, workforce, and community partners, hiring incentives programs and regulatory compliance to employers to assist and enhance recruitment efforts

-          Develop a working relationship with area business, community organizations, and government agencies to promote Employment Services (ES) programs

-          Schedule meetings, plan agendas, obtain guest speakers, arrange space and participate as needed

-          Prepare accurate reports and records as directed; maintain employer contact records by annotating and updating information on the LE Internet system

-          Give constant attention to the development and use of communication between the Business Services Representatives and Region Managers and the Local Office ES Supervisor


Knowledge of:

-          Social, cultural, and economic conditions of the area(s) served

-          Specialized program knowledge in relation to employment and training

-          Federal and State Unemployment and Employment Service laws, regulations, policies and procedures to include the U.S. Department of Labor, Employment Administration and the Department of Administration

-          Local, State, and National Labor Market trends, employer community and its personnel needs, and special needs to minority groups and disadvantaged persons

Skill in:

-          Effective verbal and written communication

-          public speaking and interviewing to elicit information

-          Effective employer relations within the region and local workforce areas

-          Establishing and maintaining rapport with the employer by utilizing interpersonal communication skills and customer service techniques

Ability to:

-          Interpret rules and regulations, gather and analyze data, and relate amicably with employers, co-workers, and the general public

-          Operate office equipment such as personal computers, scanners, and fax machines

-          effectively coordinate events within the business community to promote services and match qualified applicants with current job openings


-          Must have High School Diploma or GED

-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Be subject to a search of Child Protective Services Central Registry

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.