Job: Case Aide(Job Id 35272)

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Job Description

01/10/2018 01/17/2018
COTTONWOOD 0.00-27,020.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Case Aide

Division of Developmental Disabilities

1500 E. Cherry St.

Cottonwood, AZ 86326


The Division of Developmental Disabilities’ (DDD) Case Aide is responsible for assisting with casework directed by the Unit Supervisors, Case Managers, administrative and secretarial staff


-          Sets-up and maintains all appropriate documentation in member records and secondary history files; tracks closed and archived records

-          Serves as the in-day person in a unit and/or office; answers office telephones and phone calls for Support Coordinators who are out of the office, takes accurate messages and/or routes to appropriate staff, responds to routine questions for information from families and providers

-          Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files

-          Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc.; completes vehicle reports; opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division; copies documents as requested

-          Drives a State vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party

-          Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office; responds to requests from various sources to update the prepared information

-          Collects necessary information for and prepares eligibility and member re-determination packets; tracks eligibility decisions; inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system; logs and monitors client trust funds of expenditures and deposits; monitors member billing records


Knowledge of:

-          Basic human needs, human growth, personality, and behavior

-          Principles and practices of case management

-          General office procedures

Skill in:

-          Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities

-          Oral and written communication

-          Microsoft Word, Outlook, Excel, and other computer applications

Ability to:

-          Establish family and professional partnerships

-          Assess/review documents to determine importance to meeting member/family needs

-          Drive a vehicle


-          Candidate must possess at least 1 year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.)


-          Background and Reference Checks

-          Valid Driver’s License

-          Level One Fingerprint Clearance Card

-          Subject to a search of both the Child Protective Services Central Registry and Adult Protective Services


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact (928) 637-0916 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.