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Job: Case Aide(Job Id 37403)

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Job Description

04/11/2018 04/18/2018
PHOENIX 21,890.00-27,020.00


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Developmental Disabilities

11420 N. 19th Avenue, Phoenix, AZ 85029

2455 S. 7th Street, Phoenix, AZ 85034

1990 W. Camelback Road, Phoenix, AZ 85015


The Division of Developmental Disabilities (DDD) is seeking an experience and highly motivated individual to join our team as a Case Aide. This position is responsible for staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units assisting with casework directed by the Unit Supervisors, Human Service Specialists and administrative and secretarial staff.


-          Files documents in member files, secondary history files, and set up new member files; tracks closed and archived files

-          Responds to routine questions for information from families and providers

-          Maintains office supplies; opens, reviews, sorts and distributes office mail to appropriate unit staff ensuring that critical documents are prioritized (e.g., prescriptions, requests for services) to ensure a timely response by the Support Coordinator/Division; copies documents as requested

-          Picks up and delivers food boxes; completes forms, conducts research of community resources and completes applications for services and reports; refers to community resources; writes progress notes accordingly in member files

-          Prepares a wide variety of member documents (e.g. service authorizations, correspondence, memos, forms and legal documents) for signature of designated authority for work unit and/or office; inputs member information into member’s database




Knowledge of:

-          Basic human needs, human growth, personality and behavior

-          Principles and practices of case management

-          Community resources


Skill in:

-          Applying federal laws, state statues, and agency policies and procedures

-          Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities

-          Oral and written communication

 Ability to:

-          Adapt and be sensitive to a variety of cultures

-          Maintain and display professional demeanor

-          Establish family and professional partnerships



-          Candidate must possess at least one (1) year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.)

-          Bi-lingual (English/Spanish) is desired



-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459  

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact (520) 638-2684 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.



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