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Job: Case Aide(Job Id 38497)

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Job Description

06/08/2018 06/14/2018
FLAGSTAFF 0.00-27,020.03


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Developmental Disabilities

1701 N. 4th St.

Flagstaff, AZ 86004



This position is responsible for providing planned and unplanned safe transportation of members with developmental disabilities; completing clear and detailed documentation; maintaining documentation and files; completing eligibility and re-redetermination packets; scheduling activities for the work unit; providing accurate and professional responses to inquiries from the public and agency staff and completing brief reports as necessary.


-          Sets-up and maintains all appropriate documentation in member records and secondary history files; tracks closed and archived records

-          Serves as the in-day person in a unit and/or office; answers office telephones and phone calls for Case Managers who are out of the office; takes accurate messages and/or routes to appropriate staff responds to routine questions for information from families and providers

-          Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.

-          Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc.; completes vehicle reports; opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division

-          Drives a State vehicle to conduct residential and day program visits at the direction of Case Managers/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party

-          Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office responds to requests from various sources to update the prepared information

-          Collects necessary information for and prepares eligibility and member re-determination packets tracks eligibility decisions inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system; logs and monitors client trust funds of expenditures and deposits; monitors member billing records


Knowledge of:

-          Basic human needs, human growth, personality, and behavior

-          Principles and practices of case management

-          Community resources

-          Tracking systems

-          General office procedures

 Skill in:

-          Applying Federal laws, State statutes, and agency policies and procedures

-          Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities

-          Oral and written communication

-          Organizational skills

-          Initiating, developing, and maintaining member files

-          Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

-          Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax)

-          Microsoft Word, Outlook, Excel, and other computer applications

Ability to:

-          Adapt and be sensitive to a variety of cultures

-          Maintain and display professional demeanor

-          Establish family and professional partnerships

-          Work effectively with a wide range of personalities

-          Assess/review documents to determine importance to meeting member/family needs

-          Type a minimum of 40 wpm

-          Drive a motor vehicle


-          Candidate must possess at least one (1) year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.)


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12) 

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions  

-          Employee shall have a valid level one fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults 

-          Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459 


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact (928) 637-0916 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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