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Job: CASE MANAGER 2(Job Id 38839)

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Job Description

06/11/2018 06/29/2018
PHOENIX 0.00-37,499.90



Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Case Manager 2

Division of Developmental Disabilities

11420 North 19th Avenue, Phoenix, AZ 85029

2001 West Camelback Road, Phoenix, AZ 85015


The Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Case Manager 2.  The Case Manager 2 serves members with developmental disabilities, e.g., Autism, Cerebral Palsy, Intellectual Disability (for example, down syndrome), Epilepsy, etc., by supporting them and their families to lead healthy, self-sufficient, productive lives within their capabilities. 


-          Document individual progress, concerns and complete appropriate referrals to community agencies

-          Research community for available resources to meet needs identified in Individual Service Plan (ISP) and to inform individual of resource options

-          Manage an ongoing caseload, gather all necessary information and documentation for determining eligibility and/or re-determining eligibility for DDD Services

-          Develop, review, monitor and evaluate ISP in accordance with mandated timeliness

-          Collaborate with community agencies to provide assistance and support to individuals and families in crisis

-          Attend meetings with individuals, families, service providers, and others as required

-          Write comprehensive progress notes and maintain case records

-          Compile information from a variety of sources in order to make recommendations for eligibility determination and re-determinations of eligibility

-          Confer with supervisor, attend staff meetings and training as required

-          Follow all relevant state, federal mandates, agency policy and procedures relating to Early Intervention, education programs, behavioral health, vocational rehabilitation services, Arizona Health Care Cost Containment System (AHCCCS) Long-term Care, Targeted Support Coordination and state contracted/non-contracted agencies


Knowledge of:

-          Health Insurance Portability and Accountability Act (HIPAA)

-          Methods, procedures, and techniques used in the development of Individual Support Plans (ISP)

-          Principles and practices of case management

-          Medical and behavioral health issues and terminology

-          Federal and State statutes, agency policies and procedures relating to the care and assistance for individuals with developmental disabilities

Skilled in:

-          Oral and written communication

-          Developing, evaluating, and maintaining member service plans

-          Interviewing, counseling, and interacting with members and family members

-          Conducting needs assessments

-          Problem identification and resolution

-          Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

-          Conflict resolution

-          The use of various software (Microsoft Word, Excel, etc.)

Ability to:

-          Work independently and within diverse work teams

-          Elicit accurate data from a variety of sources

-          Absorb, interpret, and assimilate large quantities of written material

-          Organize and manage multiple case loads

-          Document case files and information within required/mandated timelines

-          Maintain confidentiality

-          Drive a motor vehicle


The ideal candidate will possess one or more of the following:

a) A Bachelor’s or Master’s Degree from an accredited college or university; OR

b) One (1) year experience as a Human Service Specialist I in Arizona State Service; OR

c)   Two (2) years of professional experience coordinating social service activities (specifically ISPs, client referrals for community services, etc.)


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

-          Employee shall have a valid level one fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults

-          Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459 


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact (602) 542-6742 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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