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Job: CDS Examiner Technician 2  (Job Id 38600)

This posting has expired and is no longer available.

Job Description

05/31/2018 06/20/2018
PHOENIX 11.14-0.00


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

 CDS Examiner Technician 2  

 Division of Benefits and Medical Eligibility

515 N. 51st Avenue

Phoenix, AZ  85043


The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our Centralized Document Services (CDS) team as an Examiner Technician 2.



-        Review documents/applications received from current and potential clients to ensure they are complete, date stamp, research FAA's automated system and/or HEAplus, register/key for appropriate program(s), index appropriate screens into FAA's Document Management System and/or HEAplus or prepare for scanning, and place in appropriate system to ensure client contact by eligibility staff.

-        Prepare eligibility documents, bar-code, scan, index, and upload documents into FAA's Document Management System via a computer terminal or MFP and/or HEAplus.  Validate all documents are scanned, re-index documents scanned to incorrect eligibility type.   Set alerts, send appropriate notice and/or email, correct address in system, document CADO, scan, and validate returned mail.

-        Pick-up returned mail from the Post Office, open and date stamp mail, sort, prepare, research FAA's automated system and/or HEAplus, prepare documents for scanning, bar-code or mass bar-code appropriate documents, set alerts and/or send emails if appropriate, scan, upload, and validate documents utilizing FAA's Document Imaging System and/or HEAplus. Ensure all documents are translated to English.

-       Answer the telephone, screen calls and refer to the appropriate person following administration and office/unit guidelines, may require translation services or bilingual speaking staff.  May act as lobby specialist or greeter assisting clients with inquiries and completion of documents; explain programs, forms, and operational processes; research and prepare documents to scan, scan and index documents utilizing Virtual Print Driver (VPD), FAA's automated system, a Multi-Function Printer (MFP) providing a receipt to the customer or into HEAplus. Re-index documents scanned into incorrect eligibility types

-        May serve as a lead to monitor or assist with monitoring of schedules, work-flow, assists with educating staff on work functions and/or prepare instructional materials, gather and compile data and submit reports accurately and timely.


Knowledge of:

-        Imaging equipment (scanner, MFP, terminal, etc.), practices, and procedures.        Basic knowledge of program rules, regulations, policies and procedures.  Knowledge of office procedures and practices; and problem resolution techniques.  Knowledge of basic employee training methods and principles of learning.

 Skill in:

-        Good listening, oral, and written communication skills.  Negotiation and Problem resolution skills, establish and maintain effective working relationship skills.  Skill in scanning procedures and equipment.

 Ability to:

-        Operate a variety of office equipment (phone, computer, fax machine, scanner, etc.) and troubleshoot malfunctions; utilize office procedures and practices.  Ability to coordinate schedules and work-flow; ability to develop or enhance operating procedures to improve unit efficiency; ability to communicate accurately orally and in writing impacting work completion; ability to provide accurate program and operational information to client or customer; apply policies and procedures accurately and timely; and ability to compile data and complete reports accurately and timely.



-          n/a



-          Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

-          Be subject to a search of Child Protective Services Central Registry Physical.

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.  


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact 602-771-2902 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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