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Job: CHILD SUPPORT SERVICES CASE MANAGER - EARLY INTERVENTION(Job Id 37483)

This posting has expired and is no longer available.

Job Description

04/13/2018 04/16/2018
SOCIAL AND HUMAN SERVICES 18
PHOENIX 0.00-17.18

DEPARTMENT OF ECONOMIC SECURITY

Providing Opportunity, Assistance and Care for Arizonans in need!

ARIZONA MANAGEMENT SYSTEM (AMS):

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

CHILD SUPPORT SERVICES CASE MANAGER

Customer Service Region - Early Intervention

Division of Child Support Services (DCSS)

3443 N. Central Avenue, 16th Floor

Phoenix, AZ 85012

www.azdes.gov

 

JOB SUMMARY:

The DCSS Early Intervention Case Manager provides services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances, and enforces orders for support. This position is responsible for the quality and timeliness of work products, customer service, and effectiveness in provision of child support services to clients, absent parents, state agencies and judicial entities.  DCSS is currently hiring for a Bilingual Case Manager.

JOB DUTIES: 

-        Performs the full-range of duties associated with child support activities related to case intake and assessment; location of absent parties to a case; establishes paternity; determines appropriate legal actions to be initiated

-        Interviews individuals who are parties to the case; collects pertinent documents and information; drafts correspondence

-        Establishes and enforces child support orders; collects child support for distribution to the applicant or state

-        Prepares and files pleadings for court actions (e.g. contempt petitions, wage assignments, satisfaction of judgments, etc.); reviews for fraud, non-cooperation; reviews cases for closure

-        Assists in training and providing technical assistance to peers and subordinate level staff

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of:

-        Case management principles and techniques

-        Legal documents and procedures applicable to child support enforcement activities

-        Court and legal system processes related to child support enforcement

-        Excellent oral and written communications techniques to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff)

Skill in:

-        Maintaining and organizing a caseload

-        Using automated information and case management systems

-        Using interviewing techniques to obtain needed information

-        Analyzing and interpreting information and data

-        Collecting or recovering expenses, repayment, fees or obligations

Ability to:

-        Learn selected automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing databases

-        Multi-task and thrive in a fast paced, performance driven environment

-        Meet performance measures and data reliability goals

-        Maintain a current, valid state issued driver’s license appropriate to the assignment

-        Bilingual DCSS Case Managers must take and pass, pursuant to Department standards, a Bilingual Spanish conversation test as well as have the ability to communicate competently in English and Spanish (written and verbal)

SELECTIVE PREFERENCE(S):

-        Candidates with at least 2 years of case management experience are desirable

-        Candidate will be Bilingual in English and Spanish

PRE-EMPLOYMENT REQUIREMENTS: 

-        Valid Arizona State Driver’s License

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-        Sick leave

-        Vacation with 10 paid holidays per year

-        Health and dental insurance

-        Retirement plan

-        Life insurance and long-term disability insurance

-        Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact 602-542-4523 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

 

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