|SOCIAL AND HUMAN SERVICES||18|
CHILD SUPPORT SERVICES CASE MANAGER
Division of Child Support Services
555 West Main Avenue, Casa Grande, AZ 85122
Note: In-state travel is required for this position. This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment and meets the requirements of DES policies and procedures. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
The Arizona Department of Economic Security (AZ DES) is the State of Arizona’s social service agency. The Division of Child Support Services, (DCSS), provides services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances and enforces orders for support. DCSS collects and processes approximately $702,000,000 in child support annually.
Under the direct supervision of the Casa Grande Office Manager in the application of child support services rules, regulations, policies and procedures. The person in this position will determine appropriate work methods and remedies within established judicial, quasi-judicial or administrative guidelines. The person in this position will interview individuals who are parties to the case; perform the full-range of journey level duties associated with child support services activities; collect, compile and refer evidence for litigation; locates absent parents to collect and enforce child support obligations/ payments; reviews and analyzes case files; determines appropriate legal actions to be initiated; collects pertinent documents and information; drafts correspondence; interviews individuals who are parties to the case; communicates with various judicial jurisdictions; establishes and enforces child support orders; prepares and files pleadings for court actions; negotiate stipulations and settlements for attorney approval; assists in providing technical assistance to others; may act as a lead worker. The person in this position will assist the Division in meeting its performance measures and is responsible for the quality and timeliness of work products, courtesy and effectiveness in provision of child support services to clients, absent parents, state agencies and judicial entities.
Knowledge of: Computer software applications such as Microsoft Office, Outlook, and Excel and office equipment such as scanners, copiers and fax machines; data entry; research; interviewing techniques; developing and drafting correspondence; troubleshooting and problem solving; meeting deadlines; tracking.
Skill in: Case management; analyzing and interpreting information and data; collecting or recovering expenses, repayment, fees or obligations; using automated case management systems; using interviewing techniques to obtain needed information; preparing administrative documents; maintaining and organizing work; determining appropriate action to be taken based on data and established policies, procedures, regulations, and guidelines; oral and written communications to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff); Microsoft Office.
Ability to: Learn the Federal, State and agency laws, regulations, rules and policies governing the child support enforcement program; administrative processes for collecting child support payments; selected automated systems; the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing data bases; meet performance measure, data reliability and goals.
Benefits: We offer a comprehensive benefits package that includes 12 days' sick leave, 13 days' vacation, 10 paid holidays per year, health and dental insurance, life and long-term disability insurance. Optional employee benefits include short-term disability, deferred compensation, and supplemental life insurance.
Employees must participate in the Arizona State Retirement System (ASRS). Enrollment eligibility becomes effective after 27 weeks of employment.
All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
Persons with disabilities may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.