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Job Description

08/08/2017 08/15/2017
CASA GRANDE 31,111.00-37,500.00


Arizona Department of Economic Security


Child Support Services Case Manager

555 West Main Avenue, Casa Grande, AZ 85122  

Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Case Manager. Major duties and responsibilities include but are not limited to:

- Performs the full-range of duties associated with child support activities related to case intake and assessment; location of absent parties to a case; establishes paternity; determines appropriate legal actions to be initiated

- Interviews individuals who are parties to the case; collects pertinent documents and information; drafts correspondence

- Establishes and enforces child support orders; collects child support for distribution to the applicant or state

- Prepares and files pleadings for court actions (e.g. contempt petitions, wage assignments, satisfaction of judgments, etc.); reviews for fraud, non-cooperation; reviews cases for closure

- Assists in training and providing technical assistance to peers and subordinate level staff

- Responsible for excellent customer service with stakeholders, community partners, internal and external customers, subordinates, peers and management

- Responsible for the quality and timeliness of work products, courtesy and effectiveness in provision of child support services to clients, absent parents, state agencies and judicial entities

DCSS is currently hiring for English and Bilingual Case Manager positions.



- Knowledge of case management principles and techniques; legal documents and procedures applicable to child support enforcement activities; court and legal system processes related to child support enforcement

- Skill in maintaining and organizing a caseload; using automated information and case management systems

- Skill in using interviewing techniques to obtain needed information; analyzing and interpreting information and data; collecting or recovering expenses, repayment, fees or obligations

- Excellent oral and written communications to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff)

- Excellent oral and written communications to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff)

- Ability to learn selected automated systems; the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing databases

- Ability to multi-task and thrive in a fast paced, performance driven environment; meet performance measures and data reliability goals



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]


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