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Job Description

08/09/2017 08/16/2017
TUCSON 27,111.00-31,098.00

Arizona Department of Economic Security


Child Support Services Case Manager Support

1455 South Alvernon Way, Suite 265, Tucson, AZ 85711  


Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Case Manager Support. Major duties and responsibilities include but are not limited to:

- Provides support to Child Support Service Case Managers; orders documents, researches information, scans/images documents

- Investigates and determines the location of non-custodial parents for the purpose of collecting child support, arrearage, and reimbursements

- Interviews individuals who are parties to the case; analyzes and evaluates information received in verbal and written form; researches, collects and inputs all pertinent data to case; drafts correspondence

- Determines appropriate documents/correspondence to notify custodial and non-custodial parents of pending actions

- Daily prioritizing of case management activities; updates the automated case management system

- This position has direct client contact and will handle establishing new child support cases on to the automated case management system; may assist with duties in the mail room, workshop, and front counter

- Responsible for excellent customer service with stakeholders, community partners, internal and external customers, peers and management; quality and timeliness of work products

- We are currently hiring for English and Bilingual Case Manager Support positions.



- Knowledge of computer applications such as Microsoft Office, Outlook and Excel; office equipment such as scanners, copiers and fax machines

- Skill in using interviewing techniques and investigative procedures to obtain needed information; comparing/analyzing data from various agencies, documenting conversations to determine an appropriate course of action

- Excellent oral and written communications to establish and maintain an effective working relationship with a diverse group (clients, co-workers, attorneys, and other court and legal system staff)

- Ability to work independently and collaborate within general guidelines; apply rules and regulations to varying situations; use sound judgment; communicate effectively

- Ability to learn the Federal, State and agency laws, regulations, rules and policies governing the child support enforcement program

- Ability to learn selected automated systems; the Arizona Child Support Services case management system, manual and automated enforcement tools and interfacing databases

- Ability to multi-task and thrive in a fast paced, performance driven environment; meet performance measures and data reliability goals



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]


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