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CHILD SUPPORT SERVICES UNIT SUPERVISOR
Division of Child Support Services
Community Initiatives Region - Employer Relations Unit
125 East Elliot Road, Chandler, AZ 85225
Note: In-state travel is required for this position. This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment and meets the requirements of DES policies and procedures. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
The Arizona Department of Economic Security (AZ DES) is the State of Arizona's social service agency. The Division of Child Support Services, (DCSS) provides services to custodial and noncustodial parents to establish paternity, establish orders, reviews orders for modification based on economic circumstances and enforces orders for support. DCSS collects and processes in excess of $702,000,000 in child support collections annually.
The Community Initiatives Region Employer Relations Supervisor serves as the central point for all employer related activities. Daily contact is made with employers statewide, and often nationally, via e-mail, e-employer, phones, and/or in person. This position deals with child support staff statewide regarding employer related information, the coordination of employer related projects and their ability to access/maintain the employer files. The person in this position will be responsible for the cleaning, maintenance and updating of all of the Child Support Services case management system (ATLAS) employer files, often identifying, recommending and assisting the ATLAS system’s team in the development of system changes relevant to the employer files. This position will coordinate and/or conduct joint application design (JAD) sessions with employers to identify needed system enhancements, work on the enhancements and keep employers informed with progress updates. In addition this position coordinates, maintains and enhances web based employer related activities. This position will oversee the new hire vendor with its application of contractual requirements related to employer reporting and outreach, etc. This position works with the federal government by attending employer related meetings, seminars and conferences. This position review federal reports of electronic income withholding orders (e-IWO), identifying the employers enrolled at the federal level, contacting the employers to resolve issues and updating the ATLAS employer file, often having "to roll up" multiple employer identification numbers (EINs) assigned to a single employer. This position provides a variety of outreach related activities to child support staff, employers and the business community. This position develops and gives presentations to members of Chambers of Commerce statewide, payroll associations, and other employer related groups. This position conducts on site and group employer workshops, training presentations to child support staff, participates at Job Fairs, and staffs information tables at community events. The person in this position will be responsible for the refinement of operations, and the expanding of efficient business processes including identifying and submitting information technology requests, reviewing analysts’ business requirements and later specifications; reviewing and approving technical specifications, and assisting in all user testing. This position handles a technical aspect of child support activities that require interaction with tech support areas to diagnose and resolve unique, non-recurring problems. In-state travel is required.
Knowledge of: Principles and practices of supervision and leadership; Federal, State and agency laws, regulations, rules and policies governing child support services; employer community and associated business organizations; group dynamics and facilitation process; conflict resolution and crisis management techniques; administrative processes for collecting child support payments; investigative methods and techniques; interview techniques; filing and maintenance of records; automated information, case management systems, software applications, personal computer.
Skill in: Microsoft Word, Excel, Outlook, PowerPoint; organizing, prioritizing work and meeting deadlines; tracking and retrieving information; preparing reports; oral and written communications; effectively developing, establishing and maintaining business relationships with other agencies, employer community, coworkers, customers, external contacts and locate sources; reviewing, researching, developing and updating data; researching, collecting, organizing, developing and presenting facts and opinions; analyzing and evaluating information to draw a conclusion; effectively utilizing all available resources; problem solving; analyzing and interpreting patterns.
Ability to: Analyze, interpret and problem solve system related data and patterns to determine changes to the automated child support enforcement case management system, employer files child support policy and procedures; identify issues for system changes and enhancements; understand Federal requirements and meet performance measures; understand Title IV-D Child Support Enforcement Federal and State Statutes and regulations regarding establishing and collection of child support; learn the Department of Economic Security automated mainframe systems; coordinate and collaborate with viable resources; effectively work with internal and external customers, irate, hostile and uncooperative individuals; provide support for on-going assignments and projects and meet externally applied deadlines; provide training, coaching and skill building to staff; communicate effectively to multiple sources and able to work on a varied projects at the same time; communicate effectively with coworkers, supervisors, field staff, administration, public information officer, employer community and others as needed; the ability to travel statewide.
Benefits: We offer a comprehensive benefits package that includes 12 days' sick leave, 13 days' vacation, 10 paid holidays per year, health and dental insurance, life and long-term disability insurance. Optional employee benefits include short-term disability, deferred compensation, and supplemental life insurance.
All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
Persons with disabilities may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.