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Job Description

05/17/2017 05/24/2017
PHOENIX 20.00-23.00


Arizona Department of Economic Security


Collections Supervisor 1

3443 N. Central Ave., Phoenix, AZ 85012  

Openings: 1

This announcement is open until a sufficient number of resumes are received. Interested applicants should apply for this position if they feel that they are qualified as quickly as possible to ensure a timely application.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Business and Finance (DBF) is seeking an experienced and highly motivated individual to join our team as a Collections Supervisor 1. Major duties and responsibilities include but are not limited to:

- Assign and review work of subordinate staff engaged in collection action for the Unemployment Insurance Benefit program, including administrative and criminal fraud cases.

- Prepare and monitor automated activities and reports, ensuring accuracy and timeliness, and recommend improvements as appropriate.

- Review and interpret automated information related to debts/debtors, determining appropriate collection action and resolving difficult collection cases.

- Utilize debt recovery tools, applying specific Federal and state laws, administrative notice requirements, and appeal rights.


- Knowledge of principles and practices of supervision and leadership.     

- Knowledge of Federal, state, and agency rules, regulations, and policies governing the various debts collected by the Administration.

- Knowledge of practices and legal, effective methods of collections, including skip tracing tools.

- Knowledge of automated accounting and collection systems and telephone call centers.

- Knowledge of Microsoft applications.

- Knowledge of social service and assistance programs.

- Skill/Ability in interpreting/applying Federal and state laws relevant to debts collected.

- Skill/Ability in collection methodology and practices, such as skip tracing and negotiation.

- Skill/Ability in mathematical computations.

- Skill/Ability to analyze problem accounts and determine appropriate resolution.



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Possess a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]