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Job: Customer Service Representative(Job Id 32029)

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Job Description

08/09/2017 08/14/2017
PHOENIX 0.00-23,190.00


Arizona Department of Economic Security


Customer Service Representative

3150 W. Union Hills Dr. Phoenix, AZ 85050  

Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Employment and Rehabilitation Services (DERS) is seeking an individual to join our team as a Customer Service Representative. Major duties and responsibilities include but are not limited to:

- Greet clients and public to assess the purpose of office visit, and make referrals for DES and community resources

- Assist clients in preparing for the application process, register client and check for prior history

- Establish new client file or obtain existing one, including closed, volume, or archived files

- Mange a high volume of calls and route calls to appropriate staff

- Photocopy information submitted by client for eligibility process and direct client and information to assigned case manager

- Prepare incoming and outgoing mail, and maintain office equipment and office supplies

- Maintain all files transferring in and out of the office, set up system for purging and archiving files, and complete the process in a timely manner



- Knowledge of business English, spelling, correct grammar, and format of email correspondence/memos

- Knowledge of research of files, updating information and performing varied and complex tasks, and customer service/problem resolution techniques

- Skill in dealing with the public using appropriate tact, resourcefulness, and diplomacy, and supplying services to the public that may fall outside normal clerical functions such as providing customer referrals to community agencies

- Skill in establishing and maintaining effective working relationships, screening and routing incoming/outgoing correspondence and requests, and communicating accurately both orally and in writing

- Skill in providing program information, basic rules and regulations and policies and procedures to correctly inform the public

- Ability to accurately file and maintain records and work with material of a technical and/or confidential nature


DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]


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