Job: DBME -Deputy Program Administrator(Job Id 31401)

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Job Description

07/14/2017 07/21/2017
PHOENIX 82,000.00-90,000.00



Arizona Department of Economic Security


DBME -Deputy Program Administrator

1789 W. Jefferson Street, Phoenix, AZ 85007  

Openings: 1 / Grade - 24


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motivated individual to join our team as a Deputy Program Administrator. Major duties and responsibilities include but are not limited to:

- Maintaining a direct, confidential working relationship with department executives on issues of high visibility; plan and direct special projects to implement operational improvements and changes, particularly related to Health-e-Arizona Plus (HEAplus), the new DBME and AHCCCS program eligibility system for Medical Assistance, Cash Assistance, and Financial Assistance.

- Responsible for coordination and senior level decision making related to program compliance, methods of operation and makes recommendations for corrective actions. Meets with Department and external partners on a continuous/regular basis to ensure programmatic issues are addressed and implemented appropriately in accordance with required regulations.  The position will provide policy direction and oversight, directing the establishment of goals, major priorities, and advising on the development of strategies and resolution of major issues.    

- Establish and maintain relationships with staff, other divisions, agencies and stakeholders related to the project. Must be able to develop criteria for evaluating program performance, analyze issues and address them in a timely manner to ensure all goals and objectives can be met through proper administration and implementation of the program.  Represents the Division on committees and task forces; will participate in meetings with federal, state, local government officials, private agencies and community groups concerning implementation and development of new and existing programs and objectives, policies and procedures as determined by the Division and assessments of the community needs.   

- Engages in complex work, exercising considerable independence and discretionary judgment.  Participates in quality improvement projects, liaison with the support divisions' management, high level field staff and community partners to follow through on division responsibilities for projects assigned.    



- Knowledge of Federal and State rules and regulation governing the Division of Benefits and Medical Eligibility; the benefit programs in Arizona and the laws, policies and procedures pertaining to services; policies and procedures established for the work unit including administrative procedures and protocol; various funding sources and limitations of funding; contract management and control such as ensuring compliance with terms of contracts; negotiating changes to existing contracts; program services and how programs across divisions are inter-related; DBME regulations and operation procedures; principles and techniques of system development and Considerable knowledge of principles of management and supervision. Knowledge of call center environment.

- Skill in reading, understanding and interpretation of laws, regulations, policies and procedures; presenting information and ideas clearly and effectively, both orally and in writing; listening to others as well as suggestions made; reviewing, understanding, analyzing and monitoring complex operational and fiscal systems and programs; maintaining complex record keeping systems and development of associated forms. Reason logically and creatively to develop and evaluate alternatives and select the best alternative from among them. Negotiate outcomes persuading others to courses of action in highly sensitive and complex areas. Gain and maintain the confidence and cooperation of others. Work independently with minimum supervision. Organize and prioritize workload to meet unexpected demands. Skill in writing and composition of complex issues and ideas; research, analysis, negotiations, communication and technical writing; creative thinking is a needed skill to design and/or create new applications.

- Ability to organize efficiently and have the ability to analyze current policies, terms and services to accomplish the goals; be proficient with technology such as computers and the Internet to conduct research. Ability to effectively communicate, both oral and in writing; read, understand and interpret complex issues, laws and policies. Ability to plan, analyze and coordinate activities as well as establish priorities, develop procedures, listen and lead in a fast paced environment. Ability to learn quickly and adjust to changing priorities.   

- Preferred candidate to have five years of managerial or project management experience in the programmatic operations in a social service agency or environment, or a Bachelor's degree in Business Administration, Public Administration, or Management of Social Sciences.  Additional experience may substitute for the degree on a year to year basis.


DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

-Travel in-state. Must be in possession of, and ability to retain, a current, valid, Arizona-issued, driver’s license; appropriate to the assignment.  Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).  Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. ).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]