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Job: Deputy Assistant Director - Division of Child Support Services(Job Id 31531)

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Job Description

07/14/2017 08/14/2017
PHOENIX 100,000.00-115,000.00


Arizona Department of Economic Security


Deputy Assistant Director - Division of Child Support Services

1789 W. Jefferson Street, Phoenix, AZ 85007  

Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Office of the Director (OOD) is seeking an experienced and highly motived individual to join our team as a Deputy Assistant Director. Under the general direction of the Assistant Director for the Division of Child Support Services, the Deputy Assistant Director will oversee subordinate staff and direct operations for child support programs and administrative child support enforcement actions. This position serves as a liaison to federal and state agencies, community organizations and private sector entities, while exercising high-level decision making for child support services statewide. Major duties and responsibilities include but are not limited to:

- Supervises administrators, managers, professionals, para-professionals and administrative staff; establishes performance standards, evaluates performance and ensures effective work flow processes.

- Provides strategic management; implements and evaluates operations; makes necessary changes and improvements.

-  Monitors the efficiency and effectiveness of the division programs, projects, grants and contracts; develops corrective action plans as needed.

- Aligns regional processes, improves production effectiveness, manages continuous process improvement.

- Leads statewide projects, programs and initiatives from inception to execution; establishes outcomes and measurable results.

-Monitors budgets, prioritizes allocation of resources; coordinates resources, communication efforts and/or service delivery across departments, businesses or organizations outside of the agency.




- Knowledge of personnel management, effective leadership practices and organizational management.

- Knowledge of federal and state laws pertaining to child support services, including - collection methods and activity, the establishment of paternity, and establishment, modification and enforcement of child support and medical orders.

- Knowledge of child support practices and procedures within the local court system.

- Experience planning, organizing and directing a revenue generating division and its staff.

- Ability to establish and maintain effective working relationships with internal and external stakeholders.

- Experience with the implementation of policy decisions and practices, designed to improve departmental operations and increase collections.

- Strong verbal and written communication skills; experience with public speaking.

- Experience preparing and managing a complex budget.

- Experience with assessing operational needs, establishing priorities, analyzing complex issues and implementing established operational procedures.

- Ability to prepare grant applications and reports, analyze and implement program mandates and conduct systems resource analysis and management.


-Selective Preference: Any degree in Business Administration, Public Administration (or related field) and 3 years of executive-level professional management or administrative experience operating a mandated revenue collection program, child support program, law enforcement or legal services or closely related social service program.



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2780. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]

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