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Job: Desktop Support Technician(Job Id 36563)

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Job Description

03/07/2018 03/14/2018
PHOENIX 32,760.00-50,000.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Desktop Support Technician

Division of Technology Services

3443 N. Central Avenue

Phoenix, Arizona 85012


Under general supervision, the position is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person in this position will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. The person in this position will effectively and efficiently manage the operation and modification of desktop and mobile devices.  This position is responsible for basic PC hardware and software, troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades; service packs; virus detection and elimination; application of all security patches; setup and configuration to the network.


The Desktop and LAN Support Team provides services to all DES offices statewide.  Statewide responsibility include travel, overtime and overnight stays when necessary.   


-          Install and deploy new or re-purposed PC hardware and peripherals agency wide with accuracy and in a timely fashion. Work on multiple assigned service requests simultaneously while managing priorities and work load.

-          Maintains user’s computer equipment to ensure it has the latest patches and antivirus software in a timely manner.  Install, configure, maintain and asset management tracking systems.  Install security patches, service packs, update OS and applications with latest software versions. 

-          Process and complete service requests that pertain to troubleshooting DES computers, devices and peripherals throughout the state.  Work within RMA guidelines to make corrective actions within established intervals.

-          Evaluate new hardware and software products on test environments before distributing or recommending changes in agency automation standards.  Test deployment packages within controlled settings prior to general release or availability.


Knowledge of:

-          Networked devices such as servers, PC’s, network and communications devices such as workstations and network interface cards.

-          Desktop management and monitoring of application management, physical and software security solutions, virus protection, software distribution, and general version control. 

-          Operating Systems and applications, including but not limited to Windows 7, Windows 8, and 10, Windows RT, MS Office Professional and network protocols TCP/IP.  Also must possess a working knowledge of Virtual Machines and Virtual Computing.

Skill in:

-          Understanding complicated integration of hardware and software components

-          Effective analysis and evaluation of complex hardware, software components to draw logical conclusions and solve complex PC related problems.

-          Effective interpersonal and communication skills, and planning, organizing and coordinating complex technical activities. 

Ability to:

-          Analyze system hardware and software problems and provide information to resolve the problem; understand the inter-workings of personal computer hardware and software.

-          Communicate with technical and non-technical staff; ability to continually learn an ever-changing environment.

-          Obtain and maintain an Arizona Driver’s License and Arizona Level One Clearance Card.


-          The preferred ideal candidate will have experience installing PC and troubleshooting related issues; A+ Certification and Microsoft Certified Professional desired.

-          Knowledge and experience can be obtained through a Bachelor's degree in Information Technology or closely related field and 4 (four) years’ experience providing diagnostic and trouble-shooting support in a client desktop, cross platform environment, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills.


-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Employment is contingent upon completion of a post-offer medical/physical examination and the agency’s ability to reasonably accommodate any restrictions.

-          Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.  Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)



 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 364-0072 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.



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