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Job: Electronic Payment Processor(Job Id 37137)

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Job Description

PHOENIX 13.68-15.21


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.




Division of Employment and Rehabilitation Services

3443 N. Central Ave.

Phoenix, AZ 85012


This position will support the delivery of Electronic payments.  Responsible for researching information, monitoring payments and resolving complaints and problems. The Electronic Payment Processor will identify discrepancies with direct deposit/debit card payments and provide resolution, void and reissue paper checks along with investigating forged checks.



-          Apply program rules, regulations, policies, and procedures to identify and resolve discrepancies with Electronic payments to ensure payments are deposited into the correct account.

-          Contact customers and assist in completion of required program forms. Advise them of their responsibilities with the direct deposit or the debit card.

-          Maintain, retrieve, and review work load information from automated databases and electronic files. Process incoming mail

-          Confer by telephone or correspondence with representatives of various government and private organizations to verify customer account information.

-          Review and correct the UI claimant's primary/secondary contact information to ensure prompt contact if necessary, and train the UI claimant in the correct process of submitting their request for direct deposit for prompt payment of their potential benefits

-          Explain policies of the various UI claims to claimants and provide accurate and complete documentation in the UI automated system as well as other systems and securing confidentiality of claimant information at all times

-          Complete weekly and monthly reports, and attends and participates in staff meetings and training



-          Program processing systems, Internet, Excel, Outlook, Word, and automated office systems

-          New UI claims filing, processes and procedures

-          Customer service concepts and techniques

-          Problems solving techniques

-          Effective interviewing, assessment, and coaching

-          Written and verbal communication

-          Researching and gathering information

-          Resolve customer inquiries in an effective manner

-          Establish and maintain collaborative relationships with Management, individuals and employers, and be a flexible, a team player

-          Maintain the utmost confidentiality of information

-          Work independently with minimal supervision, may require contact with irate or hostile customers.



-          At least 1-year experience and related training in UI claims.  


-          Must have a High School Diploma or GED

-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions         


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact 602-542-1235 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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