Job: Eligibility Interviewer 1(Job Id 33379)

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Job Description

10/06/2017 10/20/2017
CUSTOMER SERVICE 13
BENSON 13.67-0.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Eligibility Interviewer 1

Division of Benefits and Medical Eligibility (DBME)

595 S . Dragoon Street, Benson, AZ 85602

www.azdes.gov

JOB SUMMARY:

The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced, detail oriented and highly motived individual to join our team as an Eligibility Interviewer. Eligibility Interviewers are responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process for Nutrition Assistance (NA - formerly known as Food Stamps), Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) or Cash Assistance (CA). The eligibility interview process is completed in a high volume office environment. 

JOB DUTIES: 

-          Maintain ready status to retrieve customers from the lobby and conduct in-person interviews

-          Perform multiple tasks such as; conversing with customers, accessing computer software and systems and performing data entry of information

-          Communicate effectively and respectfully to address customer concerns and determine appropriate resolution

-          Interpret federal, state and agency statutes, rules and regulations; provide clear and concise information regarding eligibility requirements

-          Ensure the efficient flow of work and processes

-   Provide excellent customer service to address and diffuse complex situations  

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of: Knowledge of internet and email use, task management and MS Office software, such as Word, Excel and PowerPoint.

Skill in:

-          Skill in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division

-          Skill in typing with speed and accuracy

Ability to:

-          Ability to apply basic mathematical skills to determine public assistance eligibility

-          Ability to learn basic federal, state and agency statues, rules and regulations applicable to the public assistance programs.

-          Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources

-          Ability to work at least 40 hours per week and provide support to the team or department

-          Ability to provide proof of obtaining a High school diploma or GED

 

SELECTIVE PREFERENCE(S):

-          At least two (2) years of customer service work experience which includes 1 year of interviewing, evaluating and determining eligibility (preferred). Sixty (60) semester hours applicable towards an Associates or Bachelor degree from an accredited college or university in behavioral or social science, psychology, business administration or a closely related field may substitute for 1 year of the work experience

PRE-EMPLOYMENT REQUIREMENTS: 

-          Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Be subject to a search of Child Protective Services Central Registry Physical

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

Travel is required for training and meetings, which may require an overnight stay

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact Lester at [email protected] or 602-771-2902 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting INSERT CONTACT NAME AND CONTACT INFO HERE. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.