Job: Eligibility Interviewer 2(Job Id 29738)

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Job Description

05/03/2017 07/31/2017
PHOENIX 14.86-0.00


Arizona Department of Economic Security


Eligibility Interviewer 2

Locations: East Valley, West Valley, Central Phoenix, North Valley Regions

Openings: 4

This announcement is open until a sufficient number of resumes are received. Interested applicants should apply for this position if they feel that they are qualified as quickly as possible to ensure a timely application.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced and highly motived individual to join our team as an Eligibility Interviewer 2 . The Eligibility Interviewer position is responsible for providing quality customer service while interviewing and gathering pertinent information to complete the benefit determination process for Temporary Assistance for Needy Families (TANF), Nutrition Assistance (NA - formerly known as Food Stamps) and the Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance (MA). Major duties and responsibilities include but are not limited to:

- Interpret federal, state and agency statutes, rules and regulations; explain information such as eligibility requirements.

- High use of computer software and systems along with data entry and retrieval of programmatic and customer information.

- Resolving customer concerns.
- Working in a high volume and fast paced local office.

- Writing and reading comprehension.

- Diffusing difficult client situations.

- Accessing resources to refer clients.



- Knowledge of interviewing techniques and customer service techniques.

- Knowledge of internet and email use, task management and MS Office software, such as Word, Excel and PowerPoint.

- Application of mathematical computations to determine public assistance eligibility.

- Solid keyboarding skills.

- Ability to learn basic federal, state and agency statutes, rules and regulations applicable to the public assistance programs.

- Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources.

- Positive professional manner.

- High school diploma or GED.

- Two years of public contact or customer service work experience which includes 1 year of interviewing, evaluating and determining customer eligibility (preferred). Sixty semester hours applicable towards an Associates or Bachelor degree from an accredited college or university in behavioral or social science, psychology, business administration or a closely related field may substitute for 1 year of the work experience



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

Travel is required for training and meetings, which may require an overnight stay


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]