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Job: Eligibility Interviewer Trainee(Job Id 36262)

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Job Description

02/21/2018 03/20/2018
CUSTOMER SERVICE 13
PHOENIX 13.67-15.04

 

Arizona Department of Economic Security

 

Eligibility Interviewer Trainee

Local Office

 Central Phoenix

 

Openings: Multiple

Interested applicants should apply as quickly as possible, if they feel they are qualified.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!

Attendance is key to the successful completion of training and potential advancement opportunities. Candidates who accept an offer of employment with the Division of Benefits and Medical Eligibility will be required to attend mandatory training during the first 4 to 6 months of employment.

 

Responsibilities

The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced, detail oriented and highly motived individual to join our team as an Eligibility Interviewer. Eligibility Interviewers are responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process for Nutrition Assistance (NA - formerly known as Food Stamps), Arizona Health Care Cost Containment System (AHCCCS) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) or Cash Assistance (CA). The eligibility interview process is completed in a high volume office environment.  Major duties and responsibilities include but are not limited to:

- Complete interviews lasting approximately 30 to 60 minutes with clients who are seeking public assistance, benefits interviews are conducted face to face or over the phone for at least 6.5 hours per day.

- Gather documents and/or complete data entry to determine eligibility for benefits of SNAP (Supplemental Nutrition Assistance Program, TANF (Temporary Assistance for Needy Families) and Medicaid

- Evaluate a client’s current family and living situation, as well as work and income; apply that   information to policy and laws for each of the 3 programs; applying information appropriately to each program and entering data into two different eligibility systems.

- Provide excellent customer service as well as be empathetic to clients’ situations. Communicate effectively with clients both internal and external

- Attend daily meetings; type, read and interpret policy; have an understanding of multiline phones; knowledge of computers to include using a mouse and keyboard; Microsoft Outlook and other Microsoft office software

- Ability to attend training and learn how to complete the above job duties

 

Qualifications

- Skill in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division

- Knowledge of internet and email use, task management and MS Office software, such as Word, Excel and PowerPoint.

- Ability to apply basic mathematical skills to determine public assistance eligibility

- Skill in typing with speed and accuracy

- Ability to learn basic federal, state and agency statutes, rules and regulations applicable to the public assistance programs.

- Ability to develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources

- Ability to work at least 40 hours per week and provide support to the team or department

- Ability to provide proof of obtaining a High school diploma or GED

- At least two (2) years of customer service work experience which includes 1 year of interviewing, evaluating and determining eligibility (preferred). Sixty (60) semester hours applicable towards an Associates or Bachelor degree from an accredited college or university in behavioral or social science, psychology, business administration or a closely related field may substitute for 1 year of the work experience

 

Benefits

DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.

 

Staffing Disclosure

Applicants will be required to:

- Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

Travel
is required for training and meetings, which may require an overnight stay

 

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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]

 

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