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Job Description

05/12/2017 05/19/2017
PHOENIX 39,983.00-55,773.00


Arizona Department of Economic Security


HR Internal Ombudsman Officer

1789 W. Jefferson St., Phoenix, AZ 85007  

Openings: 1

This announcement is open until a sufficient number of resumes are received. Interested applicants should apply for this position if they feel that they are qualified as quickly as possible to ensure a timely application.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Office of the Director (OOD) is seeking an experienced and highly motivated individual to join our team as an Ombudsman Officer (classification: Personnel Officer). This position reports directly to the Chief Human Resources Officer (CHRO). Provides assistance to constituents on multiple of issues including city, county, court, federal, and state. Major duties and responsibilities include but are not limited to:

- Provides responses to internal and external complaints and concerns received by the DES Human resources (HR) office

- Provides assistance to collaborate between the Agency’s Human Resources Administration and the Agency’s Office of Equal Opportunity (OEO)

- Investigates issues, and assists the complainant with the steps necessary for resolution, which may include assisting with the compilation of needed documentation and submission to the proper entity for resolution

- Serves as the Chief Human Resources Officer (CHRO) point of contact for various other initiatives relating to the constituent community, agency initiatives and DES HR initiatives



- Knowledge of applicable employment laws, federal and state statutes

- Knowledge of the programs and services provided by DES HR as well as the programs and services provided by the Office of Equal Opportunity

- Have interviewing skills to resolve difference and complaints between impacted entities with compassion and empathy

- Ability to  draft professional correspondence and analyze issues to determine the root cause

- Experience in creating and maintaining case records

- Excellent communication skills

- Demonstrated working experience in a mediator role

- A Bachelor’s degree in Human Resources or related field plus two or more years of related experience, preferably with a State of Arizona agency is highly desirable



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]