Job: Human Service Specialist 2(Job Id 32014)

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Job Description

08/09/2017 08/23/2017
SOCIAL AND HUMAN SERVICES 17
PHOENIX 29,008.00-40,523.00

 

Arizona Department of Economic Security

 

Human Service Specialist 2

8990 W. Peoria Ave., 3150 E. Union Hills Dr., or 290 E. La Canada Blvd.  

Phoenix, AZ

 

Openings: 2

 

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!

 

Responsibilities

The Division of Employment and Rehabilitation Services (DERS) is seeking an individual to join our team as a Human Service Specialist 2. Major duties and responsibilities include but are not limited to:

- Complete needs assessment and interview applicants to determine eligibility for child care services

- Maintain caseload, make changes, and re-determine eligibility at least every 6 months

- Use multiple automated computer systems to authorize client services, input, update, retrieve and send confidential client information to other Department staff and programs

- Counsel clients about availability of relatives as child care providers, determine eligibility and gather information to support relative provider registration process

- Document and report errors in authorizations/payment, calculate and complete over-payment reports, and complete investigation request on potential fraud cases

- Research and prepare case histories and represent the department at fair hearings, and complete subsequent case actions as required by the Office of Appeals

- Mediate billing and payment issues between clients and third party providers, and ensure accountability and accuracy of payments for services rendered

 

Qualifications

- Knowledge of federal laws and rules pertaining to child care eligibility, child care provider and community programs, and resources which may be of help to clients and providers

- Knowledge of methods and techniques used for effective case management including time management, priority setting and policy controls

- Knowledge regarding how to operate automated equipment and how to navigate through multiple computer systems

- Skill in mediating, prioritizing and organizing case management activities, conducting interviews, listening skills, and eliciting information needed

- Skill in giving oral presentations, diffusing angry or hostile customers, and operating multiple computer systems

- Ability to interpret and assimilate large quantities of technical written material and elicit data from a variety of sources

- Ability to exercise sound judgment within broad established guidelines

- Travel will be required to assist other offices, and attend meetings and trainings

Benefits

DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.

 

Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Be subject to a search of Child Protective Services Central Registry

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

 

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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]