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Job Description

05/24/2018 05/30/2018
MESA 0.00-30,864.91



Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Developmental Disabilities

120 W. 1st Ave.,

Mesa, AZ 85120

(Worksite location moving to Apache Junction at an undetermined date)



The Human Services Specialist I learns to serve individuals with developmental disabilities (member), e.g., Autism, Cerebral Palsy, Intellectual Disability (for example, Down syndrome), Epilepsy, etc., by supporting them and their families to lead the healthiest, most self-sufficient, productive lives within their capabilities.  Through direct supervision, incumbent will learn to and begin managing an ongoing caseload, and gathering all necessary information and documentation for determining eligibility and/or re-determining eligibility for DDD Services following all relevant state, federal mandates, agency policy and procedures relating to Early Intervention, education programs, behavioral health, vocational rehabilitation services, AZ Health Care Cost Containment System (AHCCCS) Long-term Care, Targeted Support Coordination and state contracted/non-contracted agencies.



-          In compliance with requirements, drives vehicle to conduct on-site visits to members/families homes, schools and program sites to develop relationships and family dynamics; discuss service needs and supports; learns to develop and write the Individual Support Plan (ISP); documents individual progress and concerns; and learns to complete appropriate referrals to community agencies.

-          Works with Supervisor and learns how to research community for available resources to meet needs identified in ISP and to inform member of resource options.  Learns to facilitate meetings and program visits to assist with member/family choices.  Completes referrals for assessed/covered services.

-          Learns to develop, review, monitor and evaluate Individual Support Plan (ISP) in accordance with mandated timeliness.  Upon supervisor's review and authorization, approves type and level of assessed services within approved guidelines; and releases client funds.

-          With supervisor oversight, collaborates with community agencies to provide assistance and support to members and families in crisis.  Attend meetings with members/families, service providers, and others as required.  Identify and resolve issues/conflicts.

-          Compiles information from a variety of sources in order to make recommendations for eligibility determination and re-determinations of eligibility.

-          Writes comprehensive progress notes and maintains case records.  Prepares a variety of reports and completes special projects, as required.  Confer with supervisor, attend staff meetings, training and other meetings, as required.  Statewide travel may be required.


Knowledge of:

-          Health Insurance Portability and Accountability Act (HIPAA)

-          Community resources

-          Medical and behavioral health issues and terminology

-          Principles of applied behavioral interventions

-          Child development principles


Skill in:

-          Oral and written communication

-          Interviewing, counseling and interacting with members and family members

-          Conducting needs assessments

-          Problem identification and resolution

-          Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public

-          Conflict resolution

-          Using various software (Microsoft Word, Excel, etc.)


Ability to:

-          Learn, interpret and apply federal and state statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities

-          Learn to develop, evaluate and maintain member service plans

-          Learn and apply the principles and practices of case management

-          Identify and use methods, procedures and techniques used in the development of Individual Support Plans (ISP)

-          Work independently and within diverse work teams

-          Elicit accurate data from a variety of sources

-          Absorb, interpret and assimilate large quantities of written material

-          Learn how to organize and manage case load

-          Document case files and information within required/mandated timelines

-          Maintain confidentiality



-          Special Selection Factor: Candidate will possess at least 2 years para-professional experience in providing human services activities (e.g., case note completion, meeting with members/families to obtain information, etc.); OR 1 year professional experience coordinating social service activities (ISPs, member referral for services, etc.); OR 1 year as a Human Service Worker 2; OR an AA or AAS degree.

-          Bilingual (English and Spanish) is preferred.


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

-          Employee shall have a valid level one fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults

-          Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459 


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact 602.542.0081 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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