Job: Incident Management Specialist(Job Id 30321)

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Job Description

05/19/2017 05/24/2017
MESA 0.00-31,110.00

Department of Economic Security

Your Partner For A Stronger Arizona


Incident Management Specialist

120 West 1st Avenue, Mesa, AZ 85210

This announcement is open until a sufficient number of resumes are received. Interested applicants should apply for this position if they feel that they are qualified as quickly as possible to ensure a timely application.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Developmental Disabilities (DDD) is seeking a highly motivated individual to join our team as an Incident Management Specialist. The Incident Management Specialist is primarily responsible to conduct investigations within established time lines involving Division member while demonstrating the ability to remain objective, maintain confidentiality, have expertise regarding the particular situation and have no conflict involving the situation. Major duties and responsibilities include but are not limited to:

- Reviewing the Qualified Vendor/Service Providers Incident reports, as well as reviews other records maintained in the provision of services

- Interviewing involved parties and if other agencies are involved, coordinates investigation efforts with these entities as assigned by the supervisor

- Conducting training and technical assistance for qualified vendors/service providers and division staff

- Drives to and from licensed settings to complete health and safety reviews

- When necessary, this position acts as a back-up to the Incident Reporting Coordinator entering incident reports into the Incident Management System (IMS) and ensures the initial information entered into IMS is accurate as reported, and provides consistency in information within the region

- Notifying the proper District staff of incidents to ensure proper response


Minimum Requirements

- Possess an active and valid driver’s license with 5 or fewer points on driving record - In-state travel is required



- Investigation and fact finding methods

- Verbal and written communication skills

- Maintaining and updating databases files

- Working with material of a technical and/or confidential nature

- Dealing with the public

- Compile, organize, analyze and interpret data and information into report formats

- Ability to prioritize and meet time lines


Preferred Qualifications

- Will have one (1) year of experience working with individuals with developmental disabilities or a vulnerable population.

- Experience utilizing various computer programs (e.g., Word, Excel, Database systems, etc.) preferred.



DES promotes career development and a work/life balance by offering a learning environment, team oriented culture, and flexible schedules. Our new hires enjoy several other benefits such as 10 paid holidays per year, 13 vacation days, up to 12 days of sick leave, affordable medical, dental, and vision benefits, $15,000 life insurance with the option to increase as desired. We also offer short and long term disability and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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E-Verify: All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.

Reasonable Accommodation Request: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer.


If you experience issues while applying for this position, please dial 602-542-4700 and select option 9 for assistance.