KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Knowledge of: - Software licensing and compliance methods - IT concepts, products and terminology - IT procurement, IT vendor management - Management of complex technical projects - Project planning, goals and objective of the project, department, division and agency - Understanding of federal, state and department rules, regulations, policies, procedures and principles Skill in: - Problem solving, conflict resolution - Strong managerial skills with proven success in talent development - Organizing and evaluating complex technical projects - Contract auditing - Vendor management - Oral and written communication Ability to: - Learn and apply DES accounting and budget structure - Develop and present complex technical presentations - Participate in high-level communications and decision making - Develop and write work plans for major projects involving IT products and services - Define and implement new processes and the software solution to support them - Work with technical personnel to determine IT requirements - Perform audits on installed IT products and services - Perform and report on risk assessments - Prepare comprehensive management reports and publish technical IT documents - Form effective working relationships with internal staff, external business partners, senior management, and staff from other agencies - Provide improvements to existing processes, identify areas for better expense management - Read, understand and interpret complex contract issues, policies and laws |