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Job: Operations Division - Instructor(Job Id 36013)

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Job Description

02/09/2018 02/16/2018
PHOENIX 36,814.00-51,321.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Operations Division - Instructor

 (Training Officer 2)

Office of Professional Development

1990 W. Camelback Rd.

Phoenix, AZ 85015


The Training Officer 2 position is responsible for providing instructor-led training on employee and management development throughout the State.  In addition, the Training Officer 2 assists with course development and other projects as requested by the Operations Training Manager.


-          Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites; setting up training facilities, etc.   

-          Perform routine administrative tasks for own work, including, but not limited to, status reports, project plans, correspondence; attend meetings; serve on committees and teams.

-          Attends training and professional development classes/workshops; serve on committees/work-groups.  In-state travel to meetings may be required.

-          Evaluates training aids such as videos, audio tapes, job aids, exercises, training instruments and other training resources against learning objectives and makes recommendations to management.


Knowledge of:

-          Computers (Microsoft Office products).

-          Audio Visual Equipment usage (to include set up, use, breakdown and troubleshooting).

-          Adult Learning Principles.

-          Learning Management Systems (data tracking & reporting principles).

-          Federal & State Laws, Regulations, Policies & Procedures.

-          Project Planning concepts and practices.

-          Collaboration and social media platforms (e.g., SharePoint).

Skill in:

-          Training Delivery to include classroom management.

-          Interpersonal relations.

-          Oral & Written Communication (writing/Composition).

-          Training related technologies: Learning Management Systems.

-          Reporting and problem solving.

-          Scheduling/Tracking.

Ability to:

-          Be Adaptable (maintaining effectiveness when experiencing major changes to work tasks or work environment).

-          Customer Focus (making customers and their needs a primary focus).

-          Initiative (takes prompt action to accomplish objectives).

-          Time Management (one' time and resources to ensure that work is completed efficiently).

-          Work Standards (Sets high standards of performance for self).

-          Coaching: Timely guidance and feedback to help others strengthen specific knowledge/skills.


-          Bachelor's degree or higher in an applicable subject area such as Human Resources Development, Adult Education, Psychology, English or similar field. 

-          One years' experience training adult learners as a full time trainer responsible for instruction and group/team facilitation.


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to call 602-771-2909 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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