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Job: POLICY WRITER(Job Id 38098)

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Job Description

05/10/2018 05/17/2018
PHOENIX 36,814.00-47,500.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Policy Writer

Division of Child Support Services

3443 N. Central Avenue, 16th Floor

Phoenix, AZ 85012


This position is located within the Policy and Resources Administration in the Division of Child Support Services (DCSS), and reports to the Assistant Policy Manager. DCCS Policy Writers are responsible for completing independent and collaborative projects. Applicants to this position should be self-motivated and capable of tracking and taking responsibility for multiple, concurrent, complex projects that require technical writing ability, communication with a wide variety of audiences, and strong attention to detail.

The DCSS Policy Writer assists the agency in ensuring compliance with federal and state law and programmatic policies at the federal level, and with communicating these to staff and other agencies who inquire. The DCSS Policy Writer is responsible for seeking out opportunities for improvement, and must produce usable written materials that result in continuous improvement for the agency. The policy writer must ensure excellent customer service through complete and accurate responses to policy questions and timely work. 

Please Note: Any interested candidates are required to submit both a resume and cover letter.  Please be advised that this position is responsible for work that involves extreme attention to detail and exceptional writing skills. We will be analyzing your cover letter and resume to assess the content, grammar, sentence structure, and spelling to determine whether they meet the standard required for this position. Please note that cover letters and resumes with poor grammar, sentence structure, or spelling will not be considered. Applications received without cover letters will not be considered.


-        Interacts with staff across the agency, attending meetings to represent the Policy Unit.

-        Interprets legislation and determines possible impacts on the agency, communicating these to decisionmakers.

-        In collaboration with the Assistant Policy Manager, as well as other agency management, oversees the implementation of legislation in terms of policy updates, procedural changes, needed training, document changes, standard work creation or updates, systems changes, and any other necessary changes to ensure that changes are all in line with legislation, policy, administrative decisions, and federal guidance.

-        Answers case-specific and general policy questions from the field and from other agencies with whom we are permitted to share information, either by law, or by the use of a data sharing agreement or memorandum of understanding.

-        Investigates issues within a specific case to determine the proper application of policy to assist with policy issues.

-        Communicates issues to agency management or the Attorneys General for advice when there is a possible legal impact to the agency.

-        Determines creative and feasible solutions to problems that prevent important agency functions or continuous improvement.

-        Reviews policy materials, monitors for repeated questions that might present training or revision opportunities.

-        Uses these opportunities for continuous improvement to find, start, and complete policy and procedure update projects for themselves with minimal review.

-        Tracks assignments and ensures commitment to deadlines.

-        Use principles of business management, such as strategic planning, resource allocation, leadership, production methods, and coordination of people and resources.

-        The policy writer position requires the production of written, usable materials such as:

o   Technical documents and forms that comply with policy and the law.

o   Policy

o   Procedures

o   Standard Work

o   Emails

o   Notifications to staff regarding updated policy and procedures

o   Responses to inquiries



Knowledge of:

-        The structure and content of the English language, rules of composition, grammar, communication (written and oral), as well as dissemination techniques and methods.

-        Communicating effectively with diverse audiences.

-        Business and management principles involved in strategic planning, resource allocation, leadership, production methods, and coordination of people and resources.

-        Active listening and identifying strengths, weaknesses, and opportunities in approaching problem resolution.

-        The basic structure of a federal program operated at the state level.

-        This person must understand privacy laws and agency policy and apply both when answering policy questions.

-        An in-depth understanding of agency policy and the law is required.

Skill in:

-        Computer software for business applications and Microsoft Office Suite.

-        Managing workflow and competing priorities, as well as setting and meeting deadlines.

-        Researching, organizing and retaining large volumes of information about complex programs.

-        Interpersonal relationships, group dynamics and facilitation

-        Oral and written communication.

Ability to:

-        Learn state and federal guidelines, policies, and procedures for child support enforcement.

-        Analyze and present complex material in a simplified oral or written form.

-        Manage high workload and competing priorities, as well and meet deadlines, in a fast-paced, constantly changing environment.

-        Establish and maintain effective working relationships with staff members and executive leadership, while maintaining a high level of diplomacy, confidentiality, neutrality, and professionalism.

-        Draft and develop policies and other written materials that are in line with federal and state guidelines.



-        Preferred/Ideal candidate will have extensive experience in policy or in business or technical writing.


-        Valid Arizona State Driver’s License


 The Department of Economic Security offers a comprehensive benefits package to include: 

-        Sick leave

-        Vacation with 10 paid holidays per year

-        Health and dental insurance

-        Retirement plan

-        Life insurance and long-term disability insurance

-        Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact 602-542-4523 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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