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Job: Program Service Evaluator 1- UI Wage Auditor(Job Id 38124)

This posting has expired and is no longer available.

Job Description

05/23/2018
SOCIAL AND HUMAN SERVICES 13
PHOENIX 28,445.00-28,445.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Program Service Evaluator 1- UI Wage Auditor

Division of Employment and Rehabilitation Services

1924 E. University Dr.

Phoenix, AZ

www.azdes.gov

JOB SUMMARY:

This position will conduct wage audits for Unemployment Insurance (UI) claims to determine accuracy of payments made.

JOB DUTIES: 

-          Contact employers to request information on wages earned and to clarify the purpose of wages being examined

-          Encourage and improve better communication between DES and employers by notifying the employer of the importance of responding to audit notices

-          Conduct assigned wage audits to determine accuracy of payments

-          Complete daily/monthly/weekly reports as assigned including workload status reports

-          Review UI payment history against wages reported by the claimant and/or employer to ensure proper payment was made

-          Conduct fact finding reports when requested by the claimant and process appeal decisions

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of:

-          Knowledge of eliciting information via telephone or mail to determine outcomes, and conducting comparisons to determine further action

-          Knowledge of answering high volume of calls and preparing reports to identify work assignments and completeness of cases assigned

Skill in:

-          Verbal and writing skills to express situations coherently

-          Skills in organization and time management

Ability to:

-          Ability to work independently with minimal supervision, and provide excellent customer service to external customers

-          Ability to use the internet to locate employer contact information and compare documents to determine required action

SELECTIVE PREFERENCE(S):

-          At least one year experience in customer service handling outgoing and incoming telephone inquiries

PRE-EMPLOYMENT REQUIREMENTS: 

-          High School Diploma or GED is required 

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact (602) 542-4221 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

 

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