Job: Program Service Evaluator 1- UI Wage Auditor(Job Id 38124)

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Posted: 05/23/2018

Job Reference #: 38124

Job Description

05/23/2018
SOCIAL AND HUMAN SERVICES 13
PHOENIX 28,445.00-28,445.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Program Service Evaluator 1- UI Wage Auditor

Division of Employment and Rehabilitation Services

1924 E. University Dr.

Phoenix, AZ

www.azdes.gov

JOB SUMMARY:

This position will conduct wage audits for Unemployment Insurance (UI) claims to determine accuracy of payments made.

JOB DUTIES: 

-          Contact employers to request information on wages earned and to clarify the purpose of wages being examined

-          Encourage and improve better communication between DES and employers by notifying the employer of the importance of responding to audit notices

-          Conduct assigned wage audits to determine accuracy of payments

-          Complete daily/monthly/weekly reports as assigned including workload status reports

-          Review UI payment history against wages reported by the claimant and/or employer to ensure proper payment was made

-          Conduct fact finding reports when requested by the claimant and process appeal decisions

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of:

-          Knowledge of eliciting information via telephone or mail to determine outcomes, and conducting comparisons to determine further action

-          Knowledge of answering high volume of calls and preparing reports to identify work assignments and completeness of cases assigned

Skill in:

-          Verbal and writing skills to express situations coherently

-          Skills in organization and time management

Ability to:

-          Ability to work independently with minimal supervision, and provide excellent customer service to external customers

-          Ability to use the internet to locate employer contact information and compare documents to determine required action

SELECTIVE PREFERENCE(S):

-          At least one year experience in customer service handling outgoing and incoming telephone inquiries

PRE-EMPLOYMENT REQUIREMENTS: 

-          High School Diploma or GED is required 

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact (602) 542-4221 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

 

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Department of Economic Security employment website.

Click here to apply with Arizona Department of Economic Security