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Job Description

PHOENIX 36,602.80-43,436.00


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.



Employment Services Supervisor

Division of Employment and Rehabilitation Services

3406 N. 51st Ave.

Phoenix, AZ 85081





The Employment Services Supervisor will provide direct oversight of staff that provides direct client services to job seekers. This positon will plan and coordinate daily work assignments, and provide direction and instruction to staff to ensure efficient operation of the Employment Services programs. The Employment Services Supervisor will monitor staff performance and implement procedures to ensure office operations are efficient and effective.


-          Supervise and evaluate the daily activities of staff in an independent, full-service office

-          Monitors productivity and procedures to ensure the Employment Service program and Reemployment Services Program are operated in compliance with the Department of Labor, State, and Administration rules, laws, and regulations, and mandated goals

-          Responsible for the delivery of employment services to the public and business community within the Workforce Development System

-          Recommend disciplinary personnel actions, hire and train staff, authorize payroll, time sheets, travel vouchers, leave and training requests and conduct performance evaluations

-          Provides instruction, determines solutions in assigned program area and provides technical assistance and direction

-          Prepares reports, develops action plans to correct deficiencies, and maintain relationships with community resources to coordinate program services

-          Confer with program management officials, travel to attend management meetings and training, represents the Agency in a variety of meetings, and delivers program presentation to groups




-          Department of Labor (DOL), Department of Economic Security (DES), and Employment Administration (EA) laws, regulations, policies and procedures

-          Arizona Department of Administration personnel rules and regulations, policies, and procedures; labor market and knowledge of Workforce Investment Opportunity Act (WIOA) partner programs

-          Social, cultural and economic conditions of the area(s) served and specialized program knowledge in relation to employment and training

-          Employer community and workforce needs, social needs to minority groups and disadvantaged persons

-          Leadership, analytical evaluation and decision making, problem identification and resolution; interpersonal, written and verbal communication

-          Developing and implementing policies and procedures and public speaking

-          Manage information systems to operate, evaluate, and develop corrective actions on Employment Service programs

-          Direct the activities of a professional staff engaged in delivering employment program services

-          Resolve issues, provide technical assistance to staff; access, reviews, and interpret database information and formulate plan for improvement

-          Establish and maintain effective working relationships with staff, state and federal officials and all members of the public


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12

-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

-          High School Diploma or equivalent


-          List all requirements for the position, use the position’s PD as a reference.

-          Drug Test

-          Medical/Physical

-          Fingerprint Card

-          Valid Professional License


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact 602-542-1235 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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