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Job: Quality Assurance Incident Specialist Monitor(Job Id 38636)

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Job Description

06/07/2018 06/14/2018
TUCSON 0.00-38,129.93


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.


Division of Developmental Disabilities

400 West Congress, Suite 500

Tucson, Arizona 85701  


This position is responsible for conducting fact findings, and inspections of group homes, day programs, service contracts, training and technical assistance for the Division of Developmental Disabilities.  Program monitors ensure that Qualified Vendors/Service Providers that are out of compliance with the Division’s rules and regulations create corrective action plans and verifies that the corrective action plans are implemented.



-          Completes unannounced health and safety visits to group homes and day programs to ensure the wellbeing of the Division enrolled members.

-          Evaluates and writes detailed reports.

-          Reviews all files for critical indicators to ensure compliance.

-          Assists with notifications to proper District staff of serious incidents, as needed enters incidents into the Incident Management Systems, and conducts fact findings as assigned per established guidelines.

-          Responsible for accurately reporting inspection results and has the authority to administer verbal reports and provide recommendations when warranted.

-          Attend meetings and trainings as directed by Quality Assurance Supervisor.

-          In-state travel is required.


Knowledge of:

-          Programmatic standards, rules and regulations and contract monitoring of community settings.

-          Investigation and fact findings methods Human dynamics and organizational systems.

-          Assessing, reviewing, and analyzing situations and data of the needs of individuals with developmental disabilities and familiarity with available services.

Skill in:

-          Interviewing techniques to obtain information in a direct but non-threatening manner.

-          Problem solving to recognize potential conflicts and the appropriate course of action to respond to conflicts.

-          Providing and receiving feedback and making recommendations.

-          Dealing with public using appropriate tact and resourcefulness.

-          Oral and written communication.

-          Time management.

Ability to:

-          Prioritize and meet time lines.

-          Communicate one-on-one and in a group.

-          Screen and route correspondence and request for follow-up.

-          Collect and organize data.

-          Compose, summarize and type comprehensive, complex written reports.

-          Use various computer software applications, (3.g., Microsoft Outlook, Word, Excel, PowerPoint, etc.)


-          Prefer one year of experience working with individuals with developmental disabilities or a vulnerable population.  

-          Experience working as a member of a team.

-          Experience with computer programs, (e.g., Microsoft Outlook, word, Excel, PowerPoint, etc.).

-          Insert any particular skill or area of expertise that the hiring manager, has considered important.


-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 542-0080 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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