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Job: Quality Assurance Monitor/Incident Reporting Specialist(Job Id 32128)

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Job Description

08/10/2017 08/15/2017
TUCSON 0.00-38,130.00


Arizona Department of Economic Security


Quality Assurance Monitor/Incident Reporting Specialist

400 W. Congress St., Tucson, AZ   

Openings: 1


Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Developmental Disabilities (DDD) is seeking  highly motivated individual to join our team as a Quality Assurance Monitor / Incident Reporting Specialist. This position is responsible for conducting inspections of group homes, day programs and service contracts for the Division of Developmental Disabilities (DDD).. Major duties and responsibilities include but are not limited to:


- Conducts training and technical assistance for Qualified Vendors/Service Providers and Division staff; assists staff who enter incident reports into the Incident Management Tracking System (IMS) and assists with notifications to Division staff as needed; conducts fact finding and writes documentation on serious incidents as assigned per established guidelines.

- Conducts monitoring reviews relative to Arizona Revised Statutes, Title 6, Chapter 6, Articles 8 and 9; conducts verbal wrap-up sessions to relay preliminary results to the service provider and administration staff; ensures required notifications are made to appropriate entities.

- Writes and sends detailed reports of monitoring reviews which includes all files reviewed for critical indicators, number and detail of rule violations and specifies any formal recommendations.

- Produces quality monitoring reports that are clear, concise and logical and completed within established guidelines and time frames.

- Ensures that programmatic/contractual monitoring procedures, rules, regulations and standards are fairly applied and are within compliance.

- Drive to and from group homes and day programs to complete monitoring and health and safety reviews.

- Advises Quality Assurance Supervisor of unusual or extreme problems recognized in the course of monitoring and proposes solutions; attends meetings and training as directed by the Quality Assurance Supervisor.



- Knowledge of investigation and fact finding methods, human dynamics and organizational systems.

- Familiar with interviewing techniques to obtain information in a direct but non-threatening manner.

- Ability to problem solve; to recognize potential conflicts and take the appropriate action to respond to conflicts.

- Good skills in oral and written communication.

- Able to provide and receive feedback, make recommendations, and work with material of a technical and/or confidential nature.

- Possess excellent time management and organizational skills.

- Able to assess, review, and/or analyze situations and/or data, (critical thinking).

- Ability to effectively prioritize and meet timelines.

- Combine the content, perspectives and techniques associated with the various elements to achieve specific monitoring/investigation unit goals.

- Able to author, summarize, and type comprehensive and complex written reports.

- The preferred/ideal candidate will possess one (1) year of experience working with individuals with developmental disabilities or a vulnerable population.  Experience with computer programs, (e.g., Microsoft Outlook, Word, Excel, PowerPoint, etc.) is highly desirable. Bi-lingual (English/Spanish) speaking preferred.



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Employee shall have a valid level one fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults

- Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer. Persons with disabilities and veterans are encouraged to apply.

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]


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