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Job: Region Program Manager(Job Id 36032)

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Job Description

02/09/2018 02/16/2018
TUCSON 65,544.75-75,000.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Region Program Manager

Division of Benefits and Medical Eligibility (DBME)

400 West Congress Street, Tucson, AZ 85701

Openings: 1


The Division of Benefits and Medical Eligibility (DBME) is seeking an experienced, detail oriented and highly motived individual to join our team as a Region Program Manager.  This position exists to manage/oversee/supervise the operations of multiple region offices under the Family Assistance Administration (FAA). Offices determine eligibility for clients applying for Nutrition Assistance (NA), Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on established Federal and State rules, regulations, policies and procedures.


-          Trains, coaches, counsels, mentors, approves leave and training request, accommodates alternate work schedules, evaluates work performance and performs other management functions to ensure offices meet Federal and State requirements for the issuance of benefits for the NA, CA, and MA programs. Reviews productivity levels and production schedules to meet changing priorities in offices. Reviews and monitor quality of work performed, accuracy rate and timeliness.

-          Researches, reviews, and analyzes operational procedures. Develops and continually reviews performance measurements.

-          Confers with peers and subordinates to develop and implement local office procedures to ensure compliance with federal and state laws and recommends changes for considerations.  Completes and submits monthly reports related to the work activity of the offices they supervise.

-          Reviews and responds to incoming correspondence from internal/external clients, write detailed reports relating to local office activities, works with Program Administrator to develop and implement program/office goals and objectives, interpret program policies and procedures based on established Federal and State rules and regulations.

-          Completes performance evaluations, elevates employee misconduct concerns, and acts as a witness to issuance of disciplinary actions. Attends and participates in work groups, attends management/departmental meetings and communicates updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.

-          Conducts research on relevant laws, regulations, and legal articles. Works with Employee Relations on various complex, sensitive, and confidential personnel actions. Works with other Regional Program managers, Administration leadership, and others to integrate and improve services. Travel is necessary to attend trainings and meetings. 


Knowledge of:

-          Public assistance eligibility -determination processes; Federal and State laws, statutes, regulations, policies and procedures pertaining to public assistance programs. Knowledge of computer programs/systems utilized by FAA for eligibility determinations, such as AZTECS, FAA on-line policy manual, HEAplus, OnBase, etc...; Microsoft, WORD, EXCEL, OUTLOOK. General understanding of the various programs administered and services provided by the Department. Considerable knowledge of communication, conflict resolution, mediation and collaboration techniques. General knowledge of DOA/DES Personnel policies and procedures. Knowledge of leadership and team building methodologies; Knowledge of the Agency's evaluation system and forms used/required. Knowledge of local office process and procedures; DES and DBME organizational structure.



Skill in:

-          Excellent written and oral communication skills to convey a wide variety of information; interpreting and understanding program policies and procedures. Skills in project planning, organization, management and communication; managing and balancing a variety of management and administrative functions; independent problem solving, analyzing, and decision-making skills for complex issues related to the local office.  Skills in customer service, interviewing, listening, negotiation, monitoring, evaluation, supervision; public speaking requirements. Skill in implementing and monitoring performance measures established by the Division. Skill in preparation and review of legal documents, research techniques, and evidentiary requirements.

Ability to:

-          Assess operational needs, establish priorities, and analyze complex issues and implement established operational procedures; manage managers/supervisors/employees with diverse skills, educational, and cultural backgrounds; work independently while functioning as an integral part of the Region's management structure. Ability to model integrity, confidentiality, dependability, and quality customer service, as well as the ability to mentor and instill these values in others; manage conflict and resolve problems at the local office level. Ability to engage in verbal and written communication with staff and outside entities; be creative and innovative in approaches to helping staff overcome learning difficulties. Ability to communicate vision and direction, lead by example, promote continuous learning, and develop staff skills. Ability to read, understand and implement department and administrative policies and procedures. Ability to plan, analyze and coordinate activities, establish priorities for unit, participate in proposal of office procedures, coach, counsel, mentor and lead in a fast paced environment.


-          At least 5 years progressive supervisory and/or multi-location supervisory experience.


-          NOTE:  Travel is required, must possess a valid driver’s license and proof of insurance.



-          Have a current, valid Arizona State issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Be subject to a search of Child Protective Services Central Registry Physical

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to call 602-774-5392 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting INSERT CONTACT NAME AND CONTACT INFO HERE. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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