This is an expired Site for Arizona Department of Economic Security. To search for open jobs in your local community, visit


This posting has expired and is no longer available.

Job Description

PRESCOTT 48,499.00-48,499.00


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.




Division of Employment and Rehabilitation Services

3262 Bob Dr. Ste. 12

Prescott, AZ 86314



This role is responsible for managing the daily activities of staff engaged in a wide range of programs. Supervision of the Case Management responsibilities include ensuring compliance with RSA policies and procedures; monitoring timely case management decisions; analyzing, interpreting and applying legal/procedural issues; Setup, coordinating and analyzing reports to manage data on client records; Carrying caseloads for vacant positions when necessary, in addition to regular duties.

Fiscal Responsibilities include interpreting and applying AZ Procurement policy and fiscal management procedures; Setup, coordinating and monitoring the payment and record keeping involved in financial transactions; Setup coordinating and analyzing reports to manage data on financial transactions; Reconciling budgets; Re-allocating unused funds to different programs; Coordinating and overseeing multiple budgets over multiple programs; Coordinating, managing and distributing multiple funding sources over and within multiple programs; Auditing case service expenditures for federal reporting.

The Rehabilitation Services Unit Supervisor is responsible for monitoring customer satisfaction and quality control; analyzing disputes, mediating informal client appeals; acts as liaison to client assistance programs; testifies in administrative reviews of fair hearings, if necessary; assures that safety and accessibility standards are met. The Rehabilitation Services Unit Supervisor participates in and contributes ideas and knowledge to special work groups such as the Statewide Behavioral Health meetings, Workforce Investment boards etc.; Markets RSA programs by speaking at public meetings, provides outreach and Information to community employers including doctors, clinics and social services; participates in award programs and activities to recognize customer achievement and to publicize the RSA.

The Rehabilitation Services Unit Supervisor is responsible for coordinating and evaluating Cooperative 3rd Party Agreements with entities such as school districts, Tribal governments, City/municipality initiative such as "Clear Path"; developing and negotiating Memoranda of Understandings with programs of the Workforce Investment Act and the Mandated One-Stop Centers.

The Rehabilitation Services Unit Supervisor is responsible for assisting with the development, coordination and implementation of new and ongoing service contracts, monitoring service contracts to ensure compliance; mediating, analyzing and problem-solving problems or disputes with contractors. The Unit Supervisor Is also responsible for recruiting, training and supervising medial/psychological consultants. Insert a brief job summary of the position being announced.


-          Supervision of Case Mgmt. responsibilities include ensuring compliance with RSA policies and procedures: monitoring timely case mgmt. decisions; analyzing, interpreting & applying legal/procedural issues. Conducts case reviews, analyzes reports to manage client records. Carry caseloads for vacant positions when necessary.

-          RSA Unit Sup. is responsible for recruiting, interviewing & hiring new employees; evaluating performance of staff; provide training on Federal/DES/RSA Policies & Initiatives; oversee multiple work schedules & reassign duties when necessary; provide information regarding counseling techniques, marketing/community relationships, adaptive technology, community resources. Assists in employee professional development educational plans.

-          Evaluates employee performance, coordinates leave schedules, and administers disciplinary action when necessary. Coordinates the processing of various leave programs such as FMLA and DAL; coordinates requests/accommodation employees under the ADA Act. Assures compliance of staff with all DES policies and procedures.

-          Supervisor is responsible for monitoring customer satisfaction and quality control; analyzing disputes, mediating informal client appeals; acts as liaison to client assistance programs; testifies in administrative reviews affair hearings, if necessary; assures that safety and accessibility standards are met

-          Attends and participates in statewide/regional mgmt. mtgs. Conducts regular staff meeting for their office(s). Contributes ideas/knowledge to special work groups such as the Statewide Behavioral Health mtg and Workforce Investment boards, TSW Programs, VA, Native American 121 programs, etc.

-          Provides vendor services, including recruiting new vendors, training vendors in RSA policy and procedures, and assessing quality of services delivery, Reviews vendor reports and provides feedback to staff and / or vendors.


-           Federal and State laws, statutes, rules, regulations, personnel policies and procedures pertaining to the

-          Provision of vocational rehabilitation/independent living services to persons with disabilities

-          Knowledge of computer access technology and assistive aids and devices

-          Knowledge in job preparation and job readiness skills.

-          Work management and work leadership; interviewing and eliciting information; counseling persons with disabilities, including physical, sensory, cognitive and psychiatric disabilities

-          Providing information, resolving problems, motivating and achieving goals

-          Performing medical/psychological vocational data analysis; evaluating, interpreting and observing

-          Behavioral impact on potential employment opportunities  

-          Evaluate and manage cases; establish and maintain effective working relationships

-          Prioritize, assign and review work; effective utilization of resources; resolve issues; provide information to customers, providers, community organizations and agencies

-          Ability to analyze and interpret complex medical and psychological reports


-          Bachelor’s degree in a related Human Services related field.

-          Two years supervisory experience in a human services field. 

-          The ideal candidate will possess a Master’s Degree in Counseling or related and possess a Certification in Rehabilitation Counseling, (CRC).


-          Certified Rehabilitation Counselor (CRC) established by the Commission on Rehabilitation Counselor Certification (CRCC) within 6 years of employment as an Int. Vocational Rehabilitation Counselor

-          Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets the DES requirements for a Level One card.

-          Valid Arizona driver’s license is required. Must be able to maintain a driving record in accordance with Department policy. In-state travel is required. This position requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. 

-          Applicants for this position shall be subject to a search of the Child Protective Services Central Registry

-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions



 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions, please feel free to contact 602-542-1235 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


Open Jobs

    • There are no jobs currently listed.