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Job: Rehabilitation Services Supervisor(Job Id 35995)

This posting has expired and is no longer available.

Job Description

02/14/2018 04/18/2018
SAFFORD 48,499.00-48,499.00

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Rehabilitation Services Supervisor

Division of Employment and Rehabilitation Services

333 N. 8th Ave

Safford, AZ 85546


This position will serve as the supervisor to a unit of Rehabilitation Services Specialists, including providing training, and assigning and checking work.


-          Monitor case management practices, conducts case reviews, and analyzes reports

-          Supervise case managers to include ensuring compliance with RSA policies and procedures, monitoring timely case management decisions, and analyzing, interpreting and applying legal/procedural issues

-          Recruit, interview, and hire new employees, evaluate performance, provide training and information on Federal/DES/RSA policies, and assist in developing employee educational plans

-          Oversee multiple work schedules, leave schedules, and staffing coverage

-          Provide information systems, counseling techniques, marketing, and community relations and services

-          Monitor customer satisfaction and quality control, analyze disputes, mediate informal appeals, act as liaison to client assistance programs, and testify in administrative reviews of fair hearings

-          Coordinate and evaluate cooperative 3rd party agreements with entities such as Transition from School/Work programs and Tribal governments/City/municipality initiatives


Knowledge of:

-          Federal and state laws, statutes, rules, regulations, personnel policies and procedures pertaining to provisional vocational rehabilitation services to persons with disabilities

-          Occupational opportunities and labor market trends

-          Methods and techniques of instructing persons with physical, sensory, cognitive and psychiatric disabilities

Skill in:

-          Negotiating and or coordination of agency services

-          Developing research methodology and strategies to meet specific issues in staff planning or operation

-          Interviewing and listening, work management and work leadership and achieving goals

Ability to:

-          Prioritize, assign and review work, and utilize resources effectively

-          Provide information to customers, providers, community organizations and agencies

-          Evaluate and manage cases, establish and maintain relationships, and analyze and interpret complex medical and psychological reports


-          Master’s degree from an accredited college or university with a major in Rehabilitation Counseling or Certified Rehabilitation Counselor, plus two years of related Human Services Experience; OR a Master’s degree with a major in a related field, plus two years of related Human Services Experience, OR, a Master’s degree in a non-related field, plus three years of Human Services work, Or, a Bachelor’s degree with a major in a related field plus three years of Human Services work experience equivalent to a RSS 2 or RSS 3; OR any Bachelor’s degree plus four years of related Human Services work experience equivalent to a RSS 2 or 3

-          Must meet eligibility standards for Certified Rehabilitation Counselor (CRC) established by the Commission on Rehabilitation Counselor Certification within 6 years of employment as a RSA Rehabilitation Services Supervisor

-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Be subject to a search of Child Protective Services Central Registry

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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