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Job Description

KINGMAN 53,000.00-53,000.00


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.                                  



Department of Employment and Rehabilitation Services

519 E. Beale St. #130 Mail Drop 5348

Kingman, AZ, 86401


The individual in this position is responsible, under general direction, for managing the daily activities of staff engaged in a wide range of programs and initiatives for Vocational Rehabilitation, Independent Living Rehabilitation Services, Rehabilitation Instructional Services, Behavioral Health Services, Vocational Rehabilitation for the Blind and Visually Impaired, Vocational Rehabilitation for the Deaf and Hard of Hearing, Traumatic Brain Injury, School to work transition, YTP Special projects, Vocational Rehabilitation and Extended Support Services for the Developmentally Disabled, TANF/ Jobs/RSA project, Department of Corrections Vocational Rehabilitation for Adults and Youth, and Industrial Commission of Arizona.




-          Monitors case management practices to ensure compliance with RSA policies and procedures, supervision of the case management responsibilities including ensuring compliance with RSA policies and procedures, monitoring timely case management decisions, analyzing, interpreting and applying legal/procedural issues. Conducts case reviews and analyzes reports to manage date on client records. May carry caseloads for vacant positions when necessary, in addition to regular duties.

-          Travels to, attends and participates in statewide and regional management meetings, as well as other management meetings. Conducts regular staff meetings for their office. The supervisor contributes ideas and knowledge to special work groups such as the statewide policy groups, Statewide Behavioral Health meetings, and Workforce Investment boards, Transition School to Work programs, Veterans Administration, Native American 121 programs, etc.

-          The Rehabilitation Services Unit Supervisor is responsible for monitoring customer satisfaction and quality control, analyzing disputes, mediation of informal client appeals, acts as liaison to client assistance programs, testifies in administrative reviews of fair hearings if necessary. Assures that safety and accessibility standards are met.

-          Provides vendor services, including recruiting new vendors, training vendors in RSA policy and procedures, and assessing quality of services delivery. Reviews vendor reports and provides feedback to staff and /or vendors.

-          Evaluates employee performance, coordinates leave schedules and leave programs such as FMLA, administers disciplinary action when necessary. Supervisor also coordinates the processing of various leave programs such as FMLA and Donated Annual Leave, coordinates requests and accommodation employees under the Americans with Disabilities Act, assures compliance of staff with all DES policies and procedures.



Knowledge of:

-          Knowledge of federal and state laws and regulations for Vocational Rehabilitation, rehabilitation principles, practices and reporting requirements.

-          Knowledge of various disabilities and effective case management techniques.

-          Knowledge of counseling techniques.

-          Knowledge of effective management and supervisory techniques.

Skill in:

-          Leadership, problem solving, decision making, negotiating, analyzing, evaluating, interpreting data to implement solutions, oral and written communication.

Ability to:

-          Ability to work with a diverse group of stakeholders, ability to prioritize tasks,

-          Ability to provide leadership and teambuilding

-          Ability to establish and maintain effective working relationships.


-          Current or supervisory or management experience.

-          Experience working with individuals with disabilities.

-          Commission on Rehabilitation Counselor Certification Insert any particular skill or area of expertise that the hiring manager, has considered important.


-          AZ Fingerprint Clearance card that meets DES requirements for Level One card

-          AZ Valid driver’s license

-          Candidates for this position shall be subject to a search for both Child Protective Services Central Registry and Adult Protective Services Registry

-          Master’s degree in Rehabilitation Counseling or related field

-          Bachelor’s degree in a field of study reasonably related to vocational rehabilitation to indicated a level of competency and skill demonstration basic preparation in a field of study such as vocational rehabilitation counseling, social work , psychology, disability studies, business administration, human resources special education supported employment, customized employment, economics, or another field reasonably prepares individuals to work with clients and employers and three years of paid or unpaid experience working with individuals with disabilities.


 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact the Christina Roman-Ruiz at 602 532-4071 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.




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