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Job Description

TUCSON 26,774.80-26,774.80


Providing Opportunity, Assistance and Care for Arizonans in need!


All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.




Division of Employment and Rehabilitation Services

100 N. Stone Ave. #500B

Tucson, AZ 85701



The Rehabilitation Services Technician is responsible for providing potential applicants with a basic overview of Vocational Rehabilitation services, arranging for an office orientation session, and completing initial interviews. This position also will provide counselors with support by assisting with the maintenance of casefiles as well as monitoring crucial service time-lines.



-          Performs support duties by assisting with various duties of the counselor for case management and providing team approach assistance to counselor for the client referral process through closure of the client’s case

-          Interviews applicants for intake and provide case notes with general client information of client self-report of disability, socio-economic information, medical/psychological issues, general disability related issues and enters information into the LIBERA system

-          Maintains client case files to ensure all information is up to date; gathers client signatures on required documentation for the Electronic Case File (ECF)

-          Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions

-          Corresponds with clients to inform and remind them of appointments for assessments, counselor appointments, and to request documentation (medical/psychological), monthly progress reports, and assisting the RSS 3 with all necessary correspondence

-          Provides information about RSA programs, available community resources, and as well as providing orientation to new referrals to the RSA program the Vocational Rehabilitation (VR) Program process



-          Federal and state laws and regulations in regards to the provision of rehabilitation services to individuals with disabilities

-          The guidelines and best practices of the Vocational Rehabilitation program

-          The variety of disabilities, disabling medical conditions, and available community resources

-          Observing behaviors with regard to possible employment and employment expectations

-          Oral and written communication

-          Problem solving and decision making

-          Communicate and have a good working relationship with individuals being served through Vocational Rehabilitation, co-workers, vendors and employers

-          Prioritize, assign and review work and effectively utilize resources

-          Collect assessment information needed for the VR Counselor to determine eligibility of applicant, monitor client progress, and input data into the LIBERA automated system

-          Provide information to customers, providers, community organizations and agencies



-          An Associates of Arts/Sciences or Applied Sciences in a discipline related to human services; or 21 semester hours in a discipline related to human services and one-year experience in a vocational rehabilitation or independent living program; or a High School diploma or GED and two years experience in a vocational rehabilitation or independent living program; or three years experience in an organized program providing services to individuals with disabilities.

-          Completion of a certificate program in disability awareness, social services, substance abuse or other behavioral services field from an accredited college substitutes for one year of experience.

-          Ability to communicate using American Sign Language (ASL) is preferred.


-          Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Be subject to a search of Child Protective Services Central Registry

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions



 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


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