Job: Unemployment Insurance Contributions Appleals Officer(Job Id 30188)

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Job Description

05/19/2017 06/02/2017
PHOENIX 39,983.01-55,773.54


Arizona Department of Economic Security


Unemployment Insurance

Contributions Appleals Officer

4000 N Central, Suite 500 - Phoenix, AZ, 85012  

Openings: 1

This announcement is open until a sufficient number of resumes are received. Interested applicants should apply for this position if they feel that they are qualified as quickly as possible to ensure a timely application.

Arizona Department of Economic Security (DES) works with families, community organizations, advocates, and State and Federal partners to realize our collective mission to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need. To learn more about DES visit DES Overview and visit our careers page to see current job opportunities. Join the DES Team!



The Division of Employment and Rehabilitation Services (DERS) is seeking and experienced and highly motivated individual to join our team as an Appeals Officer. Major duties and responsibilities include but are not limited to:

- Responsible for work of considerable difficulty exercising discretion and independent judgment within established policies and procedures in determining the department’s response to employer requested reconsiderations and appeals of unemployment insurance liability decisions.

- Supervise, plan, organize, and directs a staff of unemployment insurance tax analysts in the UI Tax Section Appeals Unit.

- Represents the department in formal hearings to which the department is a party and presents the department’s position before the UI appeals board and presides as a hearing officer at Certificate of Judgment hearings.

- Reviews field auditor’s reports covering appeals; writes detailed reports summarizing evidence presented at formal hearing, and makes recommendations for action to be taken.

- Reviews and verifies the accuracy of fiscal records and timeliness of reports, prepares accurate reports and records as directed by management.

- Responds to complaints from all levels of stakeholders; monitors and evaluate appeal decisions to assure program integrity.

- Participates in staff meetings to discuss new developments; writes policy and operations procedures for section of wok system subject; redevelops and evaluates the objective of section goals, action plans, proposed legislation, policy, regulations, procedures and system requirements. 



- Knowledge of federal and state unemployment insurance laws, policies and procedures, principles of auditing and accounting.

- Knowledge of case law and rules governing taxes administered by the department.

- General knowledge of the principles of administrative processes/practices of business, business law, budgeting and taxation; automated systems, confidentially, data security requirements, data storage and computer reporting systems pertaining to the unemployment insurance program.

- Knowledge of principles and practices of administrative enforcement with subpoenas, liens, assessments, levies, and distraint.

- Skills in the use of accepted interview techniques to interview claimants, employers and witnesses to elicit information and obtain facts and evidence.

- Comprehension and interpretation of complex program regulations, procedures and policies.

- Effective oral and written communication; effective interpersonal relationships with staff, claimants, employers, the business community, federal agency representatives and various other community stakeholders. 

- Empathetic relational skills in dealing with appellants who have a diverse cultural and socio-economic background and language skills.

- Ability to relate amicably with co-workers and customers; able to prioritize work assignments, oversee simultaneous projects and adapt to changes in priorities.

- Ability to submit timely, clear, concise, and complete written hearing decisions and orders.



DES promotes career development by offering a learning environment, team oriented culture. Our new hires enjoy several other benefits such as paid holidays, vacation days, sick leave, medical, dental, and vision benefits, tuition reimbursement, and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Staffing Disclosure

Applicants will be required to:

- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

- Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


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DES is an Equal Employment Opportunity Employer and ADA Reasonable Accommodation Employer

Persons with disabilities and veterans are encouraged to apply

Fair and Equal Employment Opportunity Practices: DES does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, parental status, or military service.

Reasonable Accommodation Request: During all stages of the recruitment process, persons with a disability may request a reasonable accommodation which includes but are not limited to a sign language interpreter or an alternative format of documents. If you would like to request a reasonable accommodation, please contact DES Human Resources Administration at (602) 771-2842. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

If you experience technical issues while applying for this position, please dial 602-542-4700 or email [email protected]