Job: Unemployment Wage Audit Deputy(Job Id 37169)

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Posted: 04/04/2018

Job Reference #: 37169

Job Description

04/04/2018
MISC/OTHER/NOT APPLICABLE 13
PHOENIX 23,190.75-31,627.44

 

DEPARTMENT OF ECONOMIC SECURITY

Providing Opportunity, Assistance and Care for Arizonans in need!

ARIZONA MANAGEMENT SYSTEM (AMS):

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  State employees are highly engaged, collaborative and embrace a culture of public service.

Unemployment Wage Audit Deputy

Division of Employment and Rehabilitation Services

1924 E. University Dr

Phoenix, AZ 85034

www.azdes.gov

JOB SUMMARY:

Assist claimant’s utilizing written and verbal communication to explain and interpret Federal, State Laws, statutes, rules and guidelines applicable to Unemployment Insurance. Review and process an overpayment when it has been determined that an improper payment has been made by a determination of deputy, an appeal decision or due to earnings and issue a Formal determination of overpayment letter to the claimant advising them of the dollar amount overpaid.

JOB DUTIES: 

-          Conduct wage audits of selected unemployment insurance claims to determine whether accuracy of payments made on the basis of Arizona law and Policy.

-          Establish overpayments when it has been determined that an improper payment has been made. 

-          Contact employers to request a breakdown of wages earned.

-          Review UI payment history against wages reported by the claimant and/or employer to determine whether proper payment was made. 

-          Any improper payments discovered must be addressed with the claimant and/or employer.  Any newly discovered issues must be addressed promptly. 

-          Contact the employer for any outstanding responses or further clarifications on wages being examined. 

-          Conduct fact finding reports when requested by the claimant.  Process appeal decisions.

-          Complete data entry into specifics programs to show outcomes of responses received.

-          Examine all Department records thoroughly and address any outstanding issues.

-          Pull daily work from on base for the staff and assign also keep daily counts of what has been assigned.

-          Work the daily established report generated from BARTS. When necessary change the classification of the overpayments to ensure they are classified correctly based fraud or non-fraud, new hire, tips and leads, interstate cross matches as well as under reported earnings. 

-          Manually establish any overpayments on GUIDE that are on the prior year.

-          Run weekly reports from BARTS for supervisor.

-          Handle incoming calls on days assigned and work forms 1078 and 1076.

-          Assume roll of acting supervisor when needed.

-          Issue overpayment determinations.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of:

-          Knowledge of the functions performed by Claims and Inquiry deputies.

-          Thorough knowledge of the principles and issues in adjudicating UI claims.

-          Thorough knowledge of administrative law proceedings that apply to investigation of eligibility issues and writing legal determinations affecting claimants' eligibility and charges to an employer tax account on behalf of the Depar1ment.

-          Basic knowledge of Microsoft Word and Excel programs.

-          Knowledge of preparing reports to identify daily work assignments and completeness of cases assigned.

-          One year of unemployment insurance claims taking or adjudication experience.

Skill in:

-          All of the skills required of a Claims and Inquiry deputy, with these skills honed lo a degree necessary to deal with more complex and difficult cases.

-          Organization and time management skills.

-          The skill to be a resource to lower level staff.

-          Above average verbal and writing skills to express situations coherently.

-           One year of customer Service Skills.

-          Above average mathematical skills

Ability to:

-          The ability to work independently with minimal or no supervision.

-          To interpret rules, regulations and law.

-          Ability to work well with others.

-          Ability to provide excellent customer service to external and internal customers.

SELECTIVE PREFERENCE(S):

-          Bilingual in Spanish.  

PRE-EMPLOYMENT REQUIREMENTS: 

-          High School Diploma or equivalent.

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact 602-542-3802 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-364-3981. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

 

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Department of Economic Security employment website.

Click here to apply with Arizona Department of Economic Security