Job: Workforce Specialist I(Job Id 36493)

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Job Description

03/02/2018
CUSTOMER SERVICE 13
FLAGSTAFF 28,444.33-28,444.33

Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Workforce Specialist

This recruitment will remain open until filled.

Division of Employment and Rehabilitation Services

1701 N. 4th Street

Flagstaff, AZ 86004

www.azdes.gov

JOB SUMMARY:

We are seeking an enthusiastic and positive individual to join the Flagstaff Workforce team. The Workforce Specialist (classification: Program Service Evaluator 1) will assist our clients (job seekers) with inquiries related to the unemployment insurance program eligibility and services as well as connect job seekers with prospective employers and resources. 

JOB DUTIES: 

-          Assist job seekers with employment services from job search to job placement, and application to unemployment insurance program

-          Interview job seekers to obtain information about job skills and qualifications for job placement

-          Assess job seeker’s work history, skills, knowledge, and abilities, and interest

-          Provide job matching service to current job openings and referrals to available trainings, resources, and other support services

-          In conjunction with job seeker, develop employment plans and discuss career opportunities

-          Post job openings on the Arizona Job Connection (AJC) database system

-          Communicate with employers about job referrals made, arrange interviews, and discuss additional openings to be added to the Arizona Job Connection site

-          Search database for job seeker’s applications and send referrals to current job openings

-          Conduct presentations related to employment services such as resume writing and job interview skills

-          Assist participants in the One Stop Career Center Employment Resource Room

-          Participate in job fairs and other community events related to employment services

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

-          Must have at least one year of experience providing customer service in the social services arena

-          Strong knowledge of employment service activities, such as resume building and job interviewing skills

-          Excellent written and verbal communication skills

-          Advanced presentation and interpersonal skills

-          Ability to establish and maintain collaborative relationships with employers and clients

-          Adequate understanding of client’s confidentiality

-          Excellent computer skills including Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) and Internet navigation

-          Must be self-started, flexible, independent, and a team player

-          Knowledge of the Unemployment Insurance program and the filing process

-          Knowledge of community resources to assist clients to obtain suitable and sustainable employment

PRE-EMPLOYMENT REQUIREMENTS: 

-          Must have a High School Diploma or GED

-          Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12).

-          A Level One Clearance Card from the Arizona Department of Public Safety is required to perform the duties and responsibilities of this position, in accordance with A.R.S.41-1968.  A Level Once Clearance Card can be applied for upon acceptance of a job offer

-          Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

-          Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions

BENEFITS: 

 The Department of Economic Security offers a comprehensive benefits package to include: 

-          Sick leave

-          Vacation with 10 paid holidays per year

-          Health and dental insurance

-          Retirement plan

-          Life insurance and long-term disability insurance

-          Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

RETIREMENT: 

Positions in this classification participate in the Arizona State Retirement System (ASRS). 

Please note, enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US: 

If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.